Report an issue with ice or snow

You can report an ice or snow issue or apply for a salt-bin or pile by using the map at the link below.

Before you start

This service is currently experiencing problems and at times will be unavailable. We are working as quickly as possible to resolve the issue.  Apologies for the inconvenience. If you wish to report an issue that poses a risk of damage to property or harm to the public, phone 0300 200 7899 (24 hours a day)

Once the map has opened, you should:

  • enter street name into search window and/or pan/zoom the map to the relevant part of the road
  • click the road section to report a fault, then follow the instructions to add further information and contact details
  • if the fault has already been reported, you can still add your name to the list of those reporting it by choosing ‘add’

Privacy notice

You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

Report ice or snow issue

Additional information

Tracking the progress of a fault

You are able to check the progress of a fault you have reported using the link below:

Other ways to report a roads issue

You can also report an issue with ice or snow on a road by email or phone (for emergencies only) by using the contact details on the Department for Infrastructure Roads page.

Ice and snow

You can find further information on the pages below:

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

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Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 1377

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Contact your local Jobs & Benefits office

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Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about careers, contact the Careers Service.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

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For queries or advice about employment rights, contact the Labour Relations Agency.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email:
rating@lpsni.gov.uk

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valuation@lpsni.gov.uk

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CustomerInformation.LandRegistration@finance-ni.gov.uk

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Mapping.Helpdesk@finance-ni.gov.uk

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