Report an issue with ice or snow

You can report an ice or snow issue or request a salt-bin or pile by using the map at the link below.

Before you start

Once the map has opened, you should:

• enter street name into search window and/or pan/zoom the map to the relevant part of the road
• click the road section to report a fault, then follow the instructions to add further information and contact details
• if the fault has already been reported, you can still add your name to the list of those reporting it by choosing ‘add’

Report ice or snow issue

Additional information

Tracking the progress of a fault

iMac and MacBook users are currently experiencing some difficulty using the 'track a fault' feature.  This is being investigated and will be resolved as soon as possible

You are able to check the progress of a fault you have reported using the link below:

• Track progress of a fault

Department for Infrastructure Roads

You can also report an issue with ice or snow by email or phone (for emergencies only) by using the contact details on the Department for Infrastructure Roads page.

Ice and snow

You can find further information on the pages below:

• Clearing ice and snow from footways
• Ice and snow on roads and streets

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