Report an issue with ice or snow
You can report an ice or snow issue on a road or street by using the online map. You can also apply for a salt bin or pile, or a salt bin refill. Salting of main roads takes place to help traffic move safely.
Before you start
You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.
Tracking the progress of a fault
You are able to check the progress of a fault you have reported using this link:
Other ways to report a roads issue
You can also report an issue with ice or snow on a road by email or phone (for emergencies only) by using the contact details on the Department for Infrastructure Roads page.
Department for Infrastructure (DfI) road gritting staff are on standby 24 hours a day to monitor and react according to the weather conditions.
Salting focuses on:
- roads carrying 80 per cent of traffic
- main roads carrying more than 1,500 vehicles per day
- other busy roads carrying more than 1,000 vehicles per day may be included if there are difficult circumstances
- links to small settlements (100 dwellings or more) by the shortest route to the main salted road
Special allowance is made for school and other buses - an example of this is that a 40-seater bus is counted as 40 vehicles.
Special arrangements are in place for rural schools that face particular difficulty.
Salt bins (grit boxes) or grit piles may be provided for use by the public, on a self-help basis, on roads with light traffic or streets which aren’t usually gritted, as long as the necessary criteria are met.
DfI Roads provides and maintains around 5,500 salt bins and 52,000 grit piles on public roads.
All other routes are normally not salted.
When salting takes place
Salting can take place from the end of October to mid-April. This can be extended if necessary.
The Met Office provides DfI with special weather forecasts to help it make decisions about when salting is needed.
Salt is not normally spread:
- when there is heavy rain, due to the risk of salt wash-off
- on dry roads where frost is not predicted to form
- in the middle of the night and on roads with fewer vehicles, as traffic is needed to turn salt into de-icing solution
Try to make sure your vehicle does not block access for gritters and snow ploughs (abandoned and stationary vehicles are the main cause of obstruction).
No guarantees for ice-free roads
Despite everyone’s best efforts there is no guarantee that roads will always be completely free of ice.
- salting time - it takes up to three-and-a-half hours to salt a route, so your journey may start or end on an untreated section of the route
- if it rains the salt may be washed away and ice may form
- the weather forecasts are not always 100 per cent accurate
Main salting routes
The salted network in Northern Ireland is fairly extensive. You can find details of all salting routes at this link:
You can also find information on the DfI Roads winter service information leaflet.
Advice when driving in icy or snowy conditions
The best advice to motorists is given in the Highway Code for Northern Ireland:
- drive with care even if the roads have been salted
- be prepared for the road conditions changing over short distances
- take care when overtaking salt spreading machines
You can get more information at this link:
You can get up-to-date traffic and roads information at the following link:
More useful links
Problems with roads and streets
- Claim compensation due to a road or street problem
- Clearing ice and snow from footways
- Complaining about how a roads-related claim was handled
- Drains, gullies and sewers
- Report a pothole
- Report a problem with a crash barrier or guardrail
- Report a problem with a manhole or gully cover
- Report a road drainage fault
- Report a road spillage
- Report a street light fault
- Report an issue with a road sign or marking
- Report an issue with graffiti or fly-posters
- Report an issue with ice or snow
- Report an issue with roadworks
- Report an obstruction on a road or street
- Reporting problems with pavements and private street maintenance
- Road spillages
- Roadside grass cutting, weeds and overgrown hedges or trees
- Track progress of a compensation claim
- Track progress of a reported road fault or issue
- Track progress of a reported street light fault
- Traffic lights and reporting a fault
- When you see animals wandering on the road