Reporting problems with pavements and private street maintenance
The Department for Infrastructure (DfI) is responsible for maintaining adopted roads (including footpaths and verges). On a private street, responsibility for maintenance lies with its owners.
What DfI can do
DfI is responsible for making sure pavements are free from trip hazards and other defects as far as reasonably practical for public safety reasons.
DfI is not, however, responsible for maintaining a ‘private street’.
The responsibility for private streets lies with the street owners, usually the developer or those who live on the street.
However, if a problem is thought to be a 'danger' (for example, a deep hole in the road suddenly appearing) DfI may arrange to make it safe by placing barriers or road closures around the hazard.
DfI may seek to recover costs from the owner if possible.
Permanent repairs are then carried out by the owner or owners.
Reporting damaged pavements
Roads, footways or verges may become damaged due to:
- wear and tear
- vandalism
or
- a utility company (such as a gas or telecoms company) carrying out works
In the latter case, these companies are responsible for providing a safe route for pedestrians and other traffic to pass.
They are also responsible for making sure the pavement is left in good condition after the work is completed.
You can report a damaged pavement at this link:
Once you have chosen the location on the map and selected ‘Report pothole here’, choose the ‘Other surface defects’ option and add the details to the ‘additional information’ section.
Or you can contact DfI Roads by phone.
You can report other faults on roads maintained by DfI at the following link (choose the relevant fault):
Getting a private street adopted
If you live on a private street and would like DfI to take on responsibility for maintenance, you can apply to have your road adopted.
DfI may consider private streets/ footways for adoption where:
- the majority of owners whose properties front onto the road or street request it
- the road or street is first brought to adoption standard at the expense of the owner(s)
- DfI's opinion is that the street should become a public road
In considering such requests, DfI must be satisfied that inclusion of an area into the public network is in the public interest, bearing in mind the cost implications for future maintenance.
For more information on how to apply for a road to be adopted, contact DfI Roads.