Report a pothole or other surface defect
A pothole is where the surface of the road or footway has worn away and a hollow has formed. Other surface defects include damaged or missing paving flags or kerbstones. A defect can form quickly and be a hazard. If you're concerned, report it online below.
Before you start
When reporting a defect, include details of its severity to help determine the risk it poses to road or footway users.
This should include a description of the approximate size and depth of the defect and its location - for example, whether it's on the road or footway, if it's near a junction, or which lane it is in.
Department for Infrastructure (DfI) Roads has responsibility for the maintenance and repair of publicly-maintained roads and footways.
Some roads and footways are not publicly-maintained and are likely to be the responsibility of a developer or other private street owner.
You can find out how any personal information you send to Department for Infrastructure Roads when using this 'report a fault' service will be handled by viewing its privacy notice.
Tracking the progress of a fault
You are able to check the progress of a fault you have reported at this link:
Other ways to report a fault
You can also report a fault by email or phone (for emergencies only) by using the contact details on the DfI Roads page.
You can get information on how to claim compensation due to a problem caused by a pothole at this link: