Report a street light fault

If you want to report a street light fault in Northern Ireland, you can do so online.

Before you start

Warning: damaged or faulty electrical equipment can cause serious injury or death.
Do not touch it or interfere with it.
If you think the problem is a serious threat to life or safety, phone Department for Infrastructure (DfI) Roads on:
0300 200 7899 

If you feel that street lighting needs to be upgraded or installed in your road, you should write to the street lighting engineer for your area using the details on the Department for Infrastructure (DfI) Roads page.

To report a street light fault to Department for Infrastructure (DfI) Roads, use the map at the link below. 

We are currently investigating an issue with using the ‘report a fault’ map on some mobile devices. If you have an issue, please use either a desktop or laptop computer, or you can report the fault by email or phone.

Once the map has opened, you should:

• use the location search box or zoom in to a level where you can see the light on the street you want to report
• if the light has already been reported it will be coloured red. You can still add your name to the list of those reporting it by choosing ‘add’

Report a street light fault

Additional information

This is a beta service. To find out what beta means, see the following page:

• Beta on nidirect

Tracking the progress of a fault

You are able to check the progress of a fault you have reported using the link below:

• Track progress of a street light fault

Reporting by email or phone

You can also report a street light fault by email or by telephone. Emergencies include:

• a street light hanging off
• bare cables showing
• street light column door off; or
• the lighting pole has been knocked down

• email: dcu@infrastructure-ni.gov.uk
• phone: 0300 200 7899 (out of hours)
• Contacting 08 and 03 numbers

To allow Department for Infrastructure (DfI) Roads to correctly locate the faulty light for a prompt repair, it would be helpful if you could let them know the:

• town
• road or street name
• nearest house number
• column number (on yellow and black label), if known
• details of the fault; for example ‘not working at night’, ‘lit during daylight’, ‘column door missing’, or ‘traffic accident damage’

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