Northern Ireland Pension Centre

Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.

Contact details for the Northern Ireland Pension Centre. Contact the centre with general enquiries, reporting changes on your circumstances, making a State Pension claim or applying for Pension Credit.

Contact details

Northern Ireland Pension Centre
PO Box 42
Limavady
BT49 4AN
  • State Pension Claim Line: 0808 100 2658
  • Pension Credit Application Line: 0808 100 6165

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the State Pension Claim Line or the Pension Credit Application Line:

To use the video relay service:

This service is for Northern Ireland residents only.

  • Enquiries: 0800 587 0892

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Pension Centre:

To use the video relay service:

This service is for Northern Ireland residents only.

Opening hours

Monday to Friday 10.00 am to 4.00 pm

Additional information

Map location

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about careers, contact the Careers Service.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

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Application and payment queries can be emailed to ema_ni@slc.co.uk

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For queries or advice about employment rights, contact the Labour Relations Agency.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email:
rating@lpsni.gov.uk

For queries or advice about property valuation, email:
valuation@lpsni.gov.uk

For queries or advice about land registry, email:
CustomerInformation.LandRegistration@finance-ni.gov.uk

For mapping queries, email:
Mapping.Helpdesk@finance-ni.gov.uk

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If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.