Northern Ireland Pension Centre
Due to COVID-19 the Department for Communities is experiencing a very high volume of Benefit calls. It may take longer to answer your call.
Contact details for the Northern Ireland Pension Centre. Contact the centre with general enquiries, reporting changes on your circumstances, making a State Pension claim or applying for Pension Credit.
Contact details
Northern Ireland Pension CentrePO Box 42
Limavady
BT49 4AN
- State Pension Claim Line: 0808 100 2658
- Pension Credit Application Line: 0808 100 6165
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the State Pension Claim Line or the Pension Credit Application Line:
To use the video relay service:
- check that you can use the BSL video relay service
- check that you can use the ISL video relay service
- contact the State Pension Claim Line via the video relay service
- contact the Pension Credit Application line via the video relay service
This service is for Northern Ireland residents only.
- Enquiries: 0800 587 0892
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Pension Centre:
To use the video relay service:
- check that you can use the BSL video relay service
- check that you can use the ISL video relay service
- contact the Pension Centre via the video relay service
This service is for Northern Ireland residents only.
- Textphone number: 0808 100 2198 (freephone) (for deaf or hard of hearing users and customers with speech difficulties)
- Email: pensionservice@nissa.gsi.gov.uk
- If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@nissa.gsi.gov.uk
Opening hours
Monday to Friday 10.00 am to 4.00 pm