Terms and conditions

Use of this website is subject to the terms and conditions which follow.

nidirect and the user

www.nidirect.gov.uk is a Northern Ireland government website managed by the Executive Information Service, working within the Department of Finance, henceforth referred to as "We". In entering our site you the user ("You") are accepting our Terms and Conditions.

Using our website

www.nidirect.gov.uk is maintained for your personal use and viewing. Access and use by you of this site constitutes acceptance by you of these Terms and Conditions which take effect from the date of first use

Intellectual property

The names, images and logos identifying nidirect, government departments, third parties and their information, products and services are proprietary marks of the Crown or third parties.

Copying or use of our logos or any other third party logos accessed via this website is not permitted without prior approval from the relevant copyright owner.

Requests for permission to use our logo should be directed to:

nidirect
Central Editorial Team
8th Floor, Goodwood House
44-58 May Street
Belfast
BT1 4NN

Tell us how and why you wish to use our logo(s). Please include your contact details: name, address, telephone number, fax number and email.

Hyperlinking

Linking to us at www.nidirect.gov.uk

We welcome and encourage other websites to link to www.nidirect.gov.uk

You must contact us for permission if you want to either:

  • charge your website’s users to click on a link to any page on www.nidirect.gov.uk
  • say your website is associated with or endorsed by www.nidirect.gov.uk or another government department or agency

Links to external websites

Links on nidirect will lead to other websites which are not under our control. We are not responsible for the content of any linked site. Listing and linking should not be taken as an endorsement of any kind and we accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Disclaimer

The www.nidirect.gov.uk website and material relating to government information, products and services (or to third party information, products and services), is provided "as is", without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Links to third party sites are provided to improve public access to information and exist only for the convenience of those who use this website. www.nidirect.gov.uk does not monitor the content of third party websites and cannot accept responsibility for their content or guarantee their availability.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the www.nidirect.gov.uk website.

Any medical information published on this website is intended for use as information or for educational purposes and should not be considered as medical advice. If you have a concern about your health, you should contact a health professional for appropriate medical diagnosis and advice.

These Terms and Conditions shall be governed by and construed in accordance with the laws of Northern Ireland. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

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You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.