Social media 'house rules'

The Central Editorial Team at nidirect is responsible for several different social media accounts on a number of platforms. The accounts provide information and support for users of the nidirect website.

Privacy 

We are committed to protecting and respecting your privacy. By using our social media channels you agree to our social media 'house rules'.

Use of social media

If you follow us on social media, we do not automatically follow back.

We will use hashtags and mention other social media accounts where appropriate.

Being followed, using hashtags or mentioning other accounts does not imply endorsement of any kind.

We will retweet or share where we think it is useful or interesting but, again, this is not an endorsement.

We update and monitor our social media accounts during normal office hours, Monday to Friday.

Social media platforms may occasionally be unavailable and we accept no responsibility for our lack of service due to any downtime.

Views and feedback

We welcome feedback, ideas and engagement and will try to join the conversation where possible, and where it is right to do so.

Where we can, we will point to additional information already in the public domain.

We are not able to reply individually to all messages we receive on our social media accounts.

Emerging themes or helpful suggestions are routinely passed on to policy colleagues in the departments.

When you ‘like’, ‘share’ or ‘comment’ on one of our posts, you should be aware that this will be publicly available.

We may use your contact information/ usernames to respond to messages/ comments you send to us.

If you post publicly on social media, we may share/ retweet your post with our followers.

Usernames of our followers are publicly available on our social media channels.

We may also receive information about you from third parties such as other social media users if they mention you, tag you or share a photo of you.

When we upload content to social media we may also tag, share photos and content.

We may use analytics or third parties to analyse our social media channels for trends, insights and engagement.

You may unsubscribe/ unfollow us at any stage.

'House rules'

We expect our users to offer us the same level of courtesy that we offer them, so we have a short set of 'house rules':

  • all users must comply with the social media platform’s terms of use as well as these terms of use
  • you are wholly responsible for any content you post, including content that you choose to share
  • we will remove, in whole or in part, or ignore posts that we feel are inappropriate
  • we will report and remove any social media profiles that are set up using nidirect imagery without permission

We will remove, block, ban and/ or report users to the associated social media platform who direct messages at us which we believe:

  • bully, harass or intimidate any individual or organisation
  • are unlawful, libellous, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
  • are deceptive or misleading
  • infringe or violate someone else's rights
  • violate the law
  • violate any intellectual property rights
  • discuss ongoing legal proceedings
  • are spam (persistent negative and/ or abusive tweeting in which the aim is to provoke a response)
  • advertise products or services
  • are irrelevant or off-topic
  • are disruptive
  • are repetitive

We will also remove, block, report or ban any user who:

  • encourages others to post such messages
  • uses offensive images as their profile picture
  • has an offensive user name

Responding

We’ll do our best to respond to your enquiries as soon as possible.

We’ll try to help you, or direct you to people and/ or departments who can, wherever possible.

The nidirect Twitter and Facebook accounts are not political accounts and cannot respond to political tweets.

We do not respond to messages of a commercial nature.

We are governed by strict procurement rules. You can find out more about procurement at the following link:

We reserve the right to modify or change these conditions at any time.

If you have a query, please email: feedback.nidirect@finance-ni.gov.uk

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This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

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Call 0800 587 0912
Email 
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Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

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Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 1377

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Contact your local Jobs & Benefits office

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If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

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For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.