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  2. Travel, transport and roads
  3. Problems with roads and streets

Report an issue with roadworks

The Department for Infrastructure (DfI) is responsible for the maintenance of the road infrastructure and works to keep it safe, effective and reliable. You can get information on current, and planned, roadworks online. You can also report an issue with roadworks to DfI online.

Road closures

DfI provides online information on roadworks and road closures at the following link.

  • Roadworks Report

It also provides traffic information on the site below:

  • TrafficwatchNI

This site provides traffic bulletins, news and access to strategically-placed traffic cameras.

Privacy notice

You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

Report a roadworks fault

Additional information

Tracking the progress of a fault

You are able to check the progress of a fault you have reported using the link below:

  • Track progress of a fault

Department for Infrastructure Roads (DfI Roads)

You can also report an issue with roadworks by email or phone (for emergencies only) by using the contact details on the DfI Roads page.

Understanding roadworks signs

Unsure of your roadworks signs? The Highway Code section features pictures of signs you are likely to see at roadworks.

  • The Highway Code

Republic of Ireland

Transport Infrastructure Ireland is responsible for the national roads network and light rail infrastructure in the Republic of Ireland.

  • Transport Infrastructure Ireland

You can get up-to-date traffic information on the AA Route Planner site.

More useful links

  • Department for Infrastructure
  • Travel and recreation
  • Traffic Scotland
  • Traffic Wales
  • Highways England
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Problems with roads and streets

  • Claim compensation due to a road or street problem
  • Clearing ice and snow from footways
  • Complaining about how a roads-related claim was handled
  • Drains, gullies and sewers
  • Report a pothole or other surface defect
  • Report a problem with a crash barrier or guardrail
  • Report a problem with a manhole or gully cover
  • Report a road drainage fault
  • Report a road spillage
  • Report a street light fault
  • Report an issue with a road sign or marking
  • Report an issue with graffiti, fly-posters or unlawful ad signs
  • Report an issue with ice or snow
  • Report an issue with roadworks
  • Report an obstruction on a road or street
  • Reporting problems with pavements and private street maintenance
  • Roadside grass cutting, weeds and overgrown hedges or trees
  • Track progress of a compensation claim
  • Track progress of a reported road fault or issue
  • Track progress of a reported street light fault
  • Traffic lights and reporting a fault
  • When you see animals wandering on the road

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Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
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Contact your local Jobs & Benefits office

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Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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