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Track progress of a reported road fault or issue

You can check the progress of a road fault or issue you have reported. You will need to have the reference number given to you when you reported the fault or issue.

Before you start

iMac and MacBook users are currently experiencing some difficulty using the 'track a fault' feature.  This is being investigated and will be resolved as soon as possible

Privacy notice

You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

Track progress of a fault or issue
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Problems with roads and streets

  • Claim compensation due to a road or street problem
  • Clearing ice and snow from footways
  • Complaining about how a roads-related claim was handled
  • Drains, gullies and sewers
  • Report a pothole or other surface defect
  • Report a problem with a crash barrier or guardrail
  • Report a problem with a manhole or gully cover
  • Report a road drainage fault
  • Report a road spillage
  • Report a street light fault
  • Report an issue with a road sign or marking
  • Report an issue with graffiti or fly-posters
  • Report an issue with ice or snow
  • Report an issue with roadworks
  • Report an obstruction on a road or street
  • Reporting problems with pavements and private street maintenance
  • Road spillages
  • Roadside grass cutting, weeds and overgrown hedges or trees
  • Track progress of a compensation claim
  • Track progress of a reported road fault or issue
  • Track progress of a reported street light fault
  • Traffic lights and reporting a fault
  • When you see animals wandering on the road
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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

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For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

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For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
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    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

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What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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