Report a problem with a manhole or gully cover

Find out what you can do if a manhole or gully cover is displaced, missing or noisy. This page will give details on how to report these problems.

Before you start

Who should you report a manhole issue to?

A manhole on the public road may be the responsibility of a public utility that provides and maintains electricity, gas, water or media infrastructure. Some of the main utility organisations' contact details are listed below:

  • British Telecom – contact BT Fault line: 0800 023 2023
  • Phoenix Gas or Firmus Gas – contact Gas 24-hour helpline: 0800 002001
  • NI Water – contact Waterline: 03457 440088
  • Northern Ireland Electricity Networks – contact NIE Faults: 08457 643 643
  • Virgin Media – contact Virgin helpline: 0870 888 3116

 

Reporting an issue to the Department for Infrastructure (DfI)

If you are uncertain who is responsible or it is a roadside gully cover issue, you can report this to the Department for Infrastructure (DfI) by using the map at the link below. 

Once the map has opened, you should:

  • enter street name into search window and/ or pan/ zoom the map to the relevant part of the road
  • click the road section to report a fault, then follow the instructions to add further information and contact details
  • if the fault has already been reported, you can still add your name to the list of those reporting it by choosing ‘add’ 

Report a problem with a manhole or gully cover

Additional information

This is a beta service. To find out what beta means, see the following page:

Tracking the progress of a fault

iMac and MacBook users are currently experiencing some difficulty using the 'track a fault' feature.  This is being investigated and will be resolved as soon as possible

You are able to check the progress of a fault you have reported using the link below:

Department for Infrastructure Roads (DfI Roads)

You can also report a problem with a manhole or gully cover by email or phone (for emergencies only) by using the contact details on the DfI Roads page.

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