If your circumstances change
You need to tell Universal Credit about any changes in your circumstances. If you don’t, your Universal Credit may stop or be reduced.
You can report changes:
- using your Universal Credit online account. Messages to your online account will be answered as soon as possible during business hours.
- by speaking to your work coach at your local Jobs & Benefits office, or
- by phoning the Universal Credit Service Centre.
You must provide the date of the change giving as much information as possible about the change.
Check for changes that may affect your Universal Credit claim. This is not a complete list.
If you are not sure whether a change will affect your claim, let Universal Credit know about it.
Your Universal Credit may stop or be reduced if you don’t report changes in your circumstances straight away.
Use your online account
You will need to use your Universal Credit online account to:
- keep a record of the things you’ve done to look for work or prepare for work
- send messages to your work coach and read messages they send you
- report a change of circumstances
- record childcare costs
- provide details about a health condition or disability
- see how much your Universal Credit payments are, and
- check what you have agreed to do in your Commitment.
Keep in contact with your work coach
Your work coach will give you advice and support to help you to take the actions agreed in your Commitment.
It is important to keep in touch with your work coach and update them about changes in your circumstances to make sure the actions agreed in your Commitment are still right for you.
You can contact your work coach through your online account, or arrange an interview by phoning the Universal Credit Service Centre.
Any information or questions you send to your work coach through your online account will be stored so that you and they can see what you have agreed.