Universal Credit Service Centre
For enquiries about Universal Credit or support with your claim:
- Freephone: 0800 012 1331
- Textphone: 0800 012 1441 (If you are deaf, have hearing loss or tinnitus, or have speech and communication needs)
If you have received a Migration Notice letter press 0
For other enquiries press 1
To report a death press 2
Opening hours:
- Monday to Friday, 9.00 am to 4.00 pm (excluding public holidays)
- Contacting 08 and 03 numbers
To post documents or evidence
If you have documents or medical evidence you need to post to Universal Credit, it should be sent to
Freepost, Universal Credit Northern Ireland
The Freepost address should be printed on a single address line and no additional address details should be included. Envelopes addressed in any other way may not be delivered.
You can also take documents or evidence to your nearest Jobs & Benefits office
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Universal Credit Service Centre:
To use the video relay service:
- Check that you can use the BSL video relay service
- Check that you can use the ISL video relay service
- contact the Universal Credit Service Centre via the video relay service
- The interpreter will check whether you require BSL or ISL
This service is for Northern Ireland residents only.
Benefits that can be claimed online are: