Universal Credit Service Centre
Royal Mail strike action (Autumn 2022)
Should the upcoming strike action by Royal Mail delay you sending or receiving benefits information or health assessment details by post, contact your relevant benefits branch or service centre.
Customers in urgent need can arrange to use a local Jobs & Benefits office as a delivery point to send forms or documents
For enquiries about Universal Credit or support with your claim:
- Freephone: 0800 012 1331
- Textphone: 0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties)
To post documents or evidence
If you have documents or medical evidence you need to post to Universal Credit, it should be sent to Freepost, Universal Credit NI, or to your nearest Jobs & Benefits office
If you use sign language
You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Universal Credit Service Centre:
To use the video relay service:
- check that you can use the BSL video relay service on mobile or tablet
- check that you can use the ISL video relay service on mobile or tablet
- contact the Universal Credit Service Centre via the video relay service
- The interpreter will check whether you require BSL or ISL.
This service is for Northern Ireland residents only.
Benefits that can be claimed online are:
Opening hours:
- Monday to Friday, 10.00 am to 4.00 pm (excluding public holidays)
- Contacting 08 and 03 numbers