Universal Credit Service Centre

For enquiries about Universal Credit or support with your claim:

• Freephone:  0800 012 1331
• Textphone:  0800 012 1441 (If you are deaf, have hearing loss or tinnitus, or have speech and communication needs)

Opening hours:

• Monday to Friday, 9.00 am to 4.00 pm (excluding public holidays)
• Contacting 08 and 03 numbers

To post documents or evidence

If you have documents or medical evidence you need to post to Universal Credit, it should be sent to:

Freepost, Universal Credit Northern Ireland

The Freepost address should be printed on a single address line and no additional address details should be included. Envelopes addressed in any other way may not be delivered.

You can also take documents or evidence to your nearest Jobs & Benefits office

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact the Universal Credit Service Centre:

To use the video relay service:

• Check that you can use the BSL video relay service
• Check that you can use the ISL video relay service
• contact the Universal Credit Service Centre via the video relay service
• The interpreter will check whether you require BSL or ISL

This service is for Northern Ireland residents only.

Benefits that can be claimed online are:

• Employment and Support Allowance (ESA)
• Universal Credit
• Jobseeker’s Allowance (JSA)
• Finance Support