If your Universal Credit claim is reviewed
Your Universal Credit claim might be reviewed to make sure you’re getting the right payment and support. If your claim is going to be reviewed, you’ll be contacted through your online account. You may need to send some documents to confirm your details and have a phone appointment.
What documents you’ll need to send
You’ll get a message in your online account asking to see your ID and bank statements.
You might also need to share documents about your circumstances and the amount of Universal Credit you’re getting. For example you might need to provide documents about your:
- housing costs
- earnings or other income
- self-employment
- savings
- childcare costs
- children
- health condition
- student finance
It is important that you share these documents when asked or your Universal Credit payments could be affected. If you have difficulty sharing the documents, or if you need some additional support, you should contact Universal Credit through your online account.
Your appointment
You’ll be invited to a phone appointment to discuss your claim. If you need to re-arrange the appointment, contact Universal Credit using your online Universal Credit account.
If you do not attend the appointment, your payment could be affected.
If you’re not getting the right amount of Universal Credit
The review might find that you’re getting too much or too little in your Universal Credit payment.
If your Universal Credit needs to change, you’ll get a message in your online account. Your future payments will be changed and you may get:
- an extra payment to make up what you’ve missed out on
- money taken off your payments
If you disagree with a decision made during your review challenge the decision