If your Universal Credit claim is reviewed
Your Universal Credit claim can be reviewed at any time to make sure you’re getting the right payment and support. If it’s going to be reviewed, you’ll get a message in your online account. You may need to send some documents to confirm your details and have a phone appointment.
Documents you’ll need to show to Universal Credit
You’ll get a message in your online account asking to see your identity (ID) and bank statements.
You might also need to share documents about your circumstances and the amount of Universal Credit you’re getting.
For example you might need to provide documents about your:
- housing costs
- earnings or other income
- self-employment
- savings
- childcare costs
- children
- child benefit
- health condition
- student finance
You must share these documents when asked or your Universal Credit payments may stop or be reduced.
If you have difficulty sharing the documents, or if you need support to do so, contact Universal Credit through your online account.
If you need any help during your review, use your journal to send a message asking for support.
Your Universal Credit phone appointment
You’ll be invited to a phone appointment to discuss your claim. If you need to re-arrange the appointment, send a message in your online Universal Credit account.
If you do not go to the appointment, your payment could be affected.
What happens when your claim has been reviewed
The review might find that in your Universal Credit payment you’re getting:
- the right amount
- too much
- too little
It might also find that you're not eligible for Universal Credit.
If your Universal Credit needs to change, you’ll get a message in your online account. Your future payments will be changed and you may get:
- an extra payment to make up what you’ve missed out on
- money taken off your payments
If you disagree with a decision made during your review you can challenge the decision