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    1. Home
    2. Travel, transport and roads
    3. Problems with roads and streets

    Report a road drainage fault

    You can report online an issue with blocked gullies, roadside drainage, or ponding. If reporting a current flooding issue affecting other road users or going into property from the road, phone the Flooding Incident Line on 0300 2000 100. Contact NI Water about overflowing public sewers or burst water mains.

    Gully emptying

    Gully emptying and clearing of drainage systems includes grips, ditches, gullies and other systems.

    The quick and effective drainage of surface water contributes significantly to the safety of a road.

    To prevent, as far as possible, standing water or flooding of a road, the grips and highway ditches are cleaned of vegetation and dug out when required.

    Gullies in urban and rural areas are normally cleaned by the Department for Infrastructure (DfI), generally twice a year in urban areas, once a year in rural areas, plus emergencies as they happen.

    However, due to the current financial situation all gullies will be cleaned at least once during the year. There will be additional cleaning at known problem locations to try to prevent flooding and for road safety reasons.

    Privacy notice

    You can find out how any personal information you send to DfI Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

    Report a road drainage fault

    Additional information

    Tracking the progress of a fault

    You can check the progress of a fault you have reported using the following link:

    • Track progress of a fault

    Other ways to report a fault

    You can also report a problem with road drainage by email or phone (for emergencies only) by using the contact details on the DfI Roads page.

    Drains and sewers

    To report an overflowing public sewer or water from a burst main, you should contact NI Water.

    If private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage. NI Water may be able to do the repair work and charge you the cost of any work.

    NI Water is responsible for supplying water and the pipes up to and including the water stopcock on the boundary of your property.

    A stopcock is a valve which is used to switch off the flow of water to your property.

    Reporting flooding

    To report flooding, you should call 0300 2000 100.

    • Contacting 08 and 03 numbers

    This telephone number is available 24 hours a day, seven days a week.

    When you ring, a member of staff will take all your details and contact the relevant department or agency on your behalf.

    This is a non-emergency number, so if you are in danger call the emergency services on 999.

    If there is a flood in your home you should first contact a plumber.

    • Finding a plumber

    Internal pipework and the water service pipe are the responsibility of the homeowner or landlord.

    A water service pipe takes water from the stopcock on the boundary of your property into your house.

    More useful links

    • Flooding in your area
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    Problems with roads and streets

    • Claim compensation due to a road or street problem
    • Clearing ice and snow from footways
    • Complaining about how a roads-related claim was handled
    • Report a pothole or other surface defect
    • Report a problem with a crash barrier or guardrail
    • Report a problem with a manhole or gully cover
    • Report a road drainage fault
    • Report a road spillage
    • Report a street light fault
    • Report a traffic light fault
    • Report an issue with a road sign or marking
    • Report an issue with graffiti, fly-posters or unlawful ad signs
    • Report an issue with ice or snow
    • Report an issue with roadworks
    • Report an obstruction on a road or street
    • Reporting flooding
    • Reporting problems with pavements and private street maintenance
    • Roadside grass cutting, weeds and overgrown hedges or trees
    • Track progress of a compensation claim
    • Track progress of a reported road fault or issue
    • Track progress of a reported street light fault
    • When you see animals wandering on the road

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

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    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

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    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

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    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

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    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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