Guide to Rates

A guide to rates

Information on your rate bill, help with paying your rates, how you can pay your rate bill, rental properties, and valuation of properties for rates.
Sign up for rates

Pay your rates online

Domestic ratepayers can pay rates online with a debit or credit card ... more

Pay your rates online

Rate Rebate Scheme

If you're already getting Universal Credit, apply for Rate Rebate to help pay your rates ... more

Set up a Direct Debit online

Set up a Direct Debit online

You can use an online form to set up a Direct Debit to pay your rates ... more

How you can pay your rates bill

You can pay your rates online, by telephone or cheque, with a standing order or Direct Debit from your bank account or in person at the post office  
... more

Property and housing online services 

... more

Your rates bill

... more

Help paying your rates

... more

Valuation of domestic properties for rates

Your domestic rates are based on your property's capital valuation... more

Rates on rental properties

Depending on the rented property's capital valuation, the tenant or the landlord is responsible for paying the rates bill  ... more

If you have a query call 0300 200 7801 (calls charged at a local rate)

If you have a rates Housing Benefit or Rate Rebate query, call 0300 200 7802 (calls charged at a local rate)

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

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Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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Application and payment queries can be emailed to ema_ni@slc.co.uk

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

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For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.