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  • Breadcrumb

    1. Home
    2. Property and housing
    3. A guide to rates
    4. Help paying your rates
    Colour banner for pages about paying rates on your home
    Banner on a guide to rates pages

    Change of circumstances and suitable evidence

    If your property or household circumstances change, this could affect your entitlement for Housing Benefit and Rate Relief. You must tell the right organisation about any changes within a month.

    Change of ownership or liability

    When there are changes in property ownership or liability, you must tell LPS and the Housing Executive and give them evidence of the changes.

    Examples of change of ownership or liability include:

    • you sell the property
    • you sell or transfer part ownership of the property to someone else
    • you buy or acquire a share of the property previously owned by someone else
    • someone who owned the property with you dies
    • the use of your property changes because you or your partner becomes or stops being self-employed at home for example as a childminder

    Information the Housing Executive and LPS needs about  ownership changes

    You need to tell the Housing Executive and LPS:

    • date of change
    • your new address, whether you are the owner of the new property and want to continue claiming rates Housing Benefit and Rate Relief
    • name and address of any additional joint owners
    • percentage each person owns of the property, for example 50 per cent each, 75 per cent, 25 per cent split or one third each

    You need to send LPS:

    • evidence confirming the change in legal ownership of the property
    • evidence confirming registration as a childminder

    Changes to a household

    When there are changes in a household, you must tell the Housing Executive and  give them evidence of the changes.

    Examples of changes to a household include:

    • someone you own the property jointly with moves in or out of the property
    • someone living in the property has a baby
    • another adult or child comes to live with you
    • someone moves out, including adult children going to college or university
    • someone who has been living with you dies
    • someone who lives with you is aged 16 to 20 and has left full-time education
    • someone who lives with you is aged 16 to 20 and has started a full-time education course at school, college or university
    • someone who lives with you aged over 18 finishes their education course as a student

    Information the Housing Executive needs about changes to a household

    You need to tell the Housing Executive:

    • date of the change
    • the person's full name, date of birth and  National Insurance number

    You need to send the Housing Executive:

    • evidence of student status (for example copy of student ID card or copy of student loan, grant or bursary award letter)
    • evidence of income for person aged over 18 who is not in education
    • Housing Benefit and Rate Relief guidance notes

    Universal Credit

    If you receive Universal Credit, your entitlement to Housing Benefit and Rate Relief will end. To get help paying your rates, you must apply for Rate Rebate.

    • Homeowners and tenants applying for Rate Rebate

    Changes to a household income

    When there are changes to a household income, this could affect the amount of Housing Benefit or Rate Relief you get. You must tell the Housing Executive and give them evidence of the changes.

    Information the Housing Executive needs about household income changes

    You need to tell the Housing Executive:

    • date of the change
    • who is affected by the change and how they're affected

    When telling the Housing Executive about changes to household income, you will need to send LPS:

    • payslips if you're employed
    • certified accounts if you're self-employed
    • pension advice notice if you have pension income (except State Pension or Pension Credit)

    Payslips

    Payslips must show the new employed earnings. These should be printed, recent and consecutive. You should send:

    • five payslips if paid weekly
    • three payslips if paid fortnightly
    • two payslips if paid every four weeks or monthly

    If you don't have printed payslips, your employer must complete a Certificate of Earnings form. You can download a form below.

    To confirm self-employed earning, you will need to provide the most recent certified accounts, compiled by an accountant. If these are not available,  you can download a self-employed form.

    For regular pension income, you must provide an advice note showing the gross and net amount of occupational pension paid. Alternatively you can provide a letter from the pension provider confirming the gross and net amounts paid, and the frequency of payment, for example monthly or annual.

    Getting a Certificate of Earnings and self-employed earnings forms

    You can download Certificate of Earnings and self-employed earnings forms below:

    • Certificate of Earnings form
    • Self employed form

    To ask the Housing Executive for forms, telephone:

    • Housing Benefit helpline: 03448 920 902
    • Text Relay:18001 03448 920 902

    Change of capital

    When there are changes in capital, you must tell the Housing Executive and  give them evidence of the changes.

    Examples of a change of capital are:

    • your savings, investments, additional property or land increases or decreases in value
    • your partner’s capital increases or decreases in value
    • you or your partner buy or acquire additional property or land, other than your home
    • you or your partner sell additional property or land, other than your home

    Information the Housing Executive needs about a change to capital

    You need to tell the Housing Executive:

    • by how much the capital has changed
    • the reason for the change
    • the address of the property or land
    • the value of the property or land
    • the name and address of anyone else who jointly owns the additional property or land
    • where a large sum of money has been received, details about the origin of the money
    • where a large sum of money has been withdrawn, details about how the money was used

    You need to send the Housing Executive:

    • the most recent statement for each bank, building society or credit union account held, showing transactions covering at least the past two months
    • a map showing the outline of the land and the Folio number (if available)

    Change in expenses

    When there are changes in expenses, you must tell the Housing Executive and give them evidence of the changes.

    Examples of a change in expenses include:

    • you or your partner start paying a registered childminder or other approved childcare provider to look after one or more children
    • you or your partner stop paying a registered childminder or other approved childcare provider to look after one or more children
    • you or your partner start making payments towards the cost of fees for a child in full time third level education
    • you or your partner stop making payments towards the cost of fees for a child in full time third level education

    Information the Housing Executive needs about changes in expenses

    You must tell the Housing Executive:

    • date of change
    • childminder's name and address
    • names of any children cared for
    • the amount charged per child and how often payment is made

    You need to send the Housing Executive:

    • a copy of the childminder’s registration certificate
    • a receipt for payment showing the names of the children cared for and amount charged for each child
    • a copy of your most recent Tax Credit letter of entitlement showing the childcare and any payments of the childcare element in Working Tax Credit

    For more information, you can visit: What to do if your circumstances change

    More useful links

    • Getting a rates refund
    • Unclaimed benefits? Make the call
    • Benefits and financial support
    • Benefits when you retire
    • Managing debt
    • Managing money
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    Help paying your rates

    • Appeal a decision about Housing Benefit and Rate Relief
    • Apply for Housing Benefit and Rate Relief as a homeowner
    • Calculate your estimated rate bill
    • Change of circumstances and suitable evidence
    • Complaining to Land & Property Services
    • Disabled Person's Allowance
    • Help with rates for pensioners
    • How much Housing Benefit and Rate Relief a homeowner can get
    • Lone Pensioner Allowance
    • People on a low income
    • Rate Rebate Scheme for people on Universal Credit
    • Rates Housing Benefit and Rate Relief

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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