About the framework
This framework specifies the standards and the criteria for the delivery of level 2 apprenticeship training to achieve qualified status within the financial services sector.
Successful completion of the apprenticeship will lead to the award of a level 2 qualification and recognition as a qualified person within the industry sector.
Achievement of a level 2 apprenticeship in providing financial services will be assessed by verification through the appropriate awarding body.
You must complete both a competence-based and knowledge-based qualification, along with the mandatory essential skills qualifications.
Mandatory essential skills
To successfully complete the apprenticeship, you must achieve the following essential skills qualifications as part of the apprenticeship, or already hold a recognised equivalent:
- application of number – level 1
- communication – level 2
However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.
If you haven’t got a level 1 ICT qualification, your training contractor is strongly encouraged to offer ICT Essential Skills level 1 as well as the essential skills above.
Competency and knowledge qualifications
You need to complete both a competency-based qualification from the list below, and a knowledge-based qualification from the list relevant to your chosen specialism. Areas of specialism are listed further below.
- City and Guilds Level 2 Certificate in Providing Financial Services 600/1624/3
- iCQ Level 2 Certificate in Providing Financial Services 600/8221/5
- BIIAB Level 2 Certificate in Providing Financial Services 601/6963/1
- Highfield Level 2 Certificate in Providing Financial Services 601/8006/7
Knowledge-based qualifications (brackets indicate which specialism the qualification is suitable for):
- City & Guilds Level 2 Certificate in Customer Service 500/6329/7 (all)
- iCQ Level 2 Certificate in Customer Service 600/3423/3 (all)
- LIBF Level 2 Certificate in Financial Education 601/1239/6 (all except banking)
- CISI Level 2 Award in Fundamentals of Financial Services 601/3484/7 (all)
- Pearson BTEC Level 2 Certificate in Principles of Customer Service 601/5359/3 (all)
- BIIAB Level 2 Certificate in Principles of Customer Service 601/7253/8 (all)
- Highfield Level 2 Certificate in Customer Service 600/5472/4 (4-8 only)
- general insurance
- banking (delivered only in retail banking context)
- life, pensions and investments
- financing and credit
- administration for mortgage and/or financial planning intermediaries
- investment operations
- customer payments for financial products and services
- debt collections
Eligibility and entry to the programme
You must be a new employee, or an existing employee taking on a new role to take part in the programme. There are no formal entry requirements for learners undertaking this apprenticeship, however employers may apply their own criteria at recruitment.
Employers and training contractors must ensure that learners have the potential and opportunity to gain the apprenticeship successfully.
See also the DfE operational requirements.
Apprenticeship duration can vary and will be agreed between the apprentice, training contractor and employer.
For this framework, the participant is required to complete a suitable employee rights and responsibilities (ERR) workbook. Framework certification is issued on confirmation from the training contractor that the ERR has been completed.
It is the responsibility of the training contractor/college to ensure that all components of this framework are delivered in accordance with apprenticeshipsni operational requirements.
The apprentice must be employed from day one.
The content of this framework (Framework 21 Issue 12: 03/21) has been agreed by the Department for the Economy. For further information, contact: