Cleaning support services - level 2 apprenticeship framework

This framework sets out the standards and criteria you must meet to complete the apprenticeship programme and receive your apprenticeship certificate for level two cleaning support services. This is the only level 2 training in this skill acceptable for apprenticeshipsni funding.

About the framework

This framework specifies the standards and the criteria for the delivery of level 2 apprenticeship training to achieve qualified status within the cleaning sector.

If you successfully complete the apprenticeship, you'll be awarded a level 2 qualification and be recognised as a person qualified within the sector to carry out one of the roles below.

Mandatory outcomes

Achievement of a level 2 apprenticeship in cleaning support services will be assessed by verification through the appropriate awarding body.

You must complete both a competence-based and knowledge-based qualification, along with the mandatory essential skills qualifications.

Mandatory essential skills

To successfully complete the apprenticeship, you must achieve the following essential skills qualifications as part of the apprenticeship or already hold a recognised equivalent:

  • application of number – level 1
  • communication – level 1

However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.

If you haven’t got a level 1 ICT qualification, your training contractor is strongly encouraged to offer ICT Essential Skills level 1 as well as the essential skills above.

Competency and knowledge qualifications

You need to complete both a competency-based and a knowledge-based qualification, chosen from the lists below.

Competence-based qualification:

Knowledge-based qualification:

Eligibility and entry to the programme

You must be a new employee, or an existing employee taking on a new role to take part in the programme.

There are no formal entry requirements to take part in this apprenticeship, however employers may apply their own criteria at recruitment.

Employers and training contractors must make sure that learners have the potential and opportunity to gain the apprenticeship successfully.

See also the DfE operational requirements

Duration            

Apprenticeship duration can vary and will be agreed between the apprentice, training contractor and employer.

Related knowledge

For this framework, the participant is required to complete a suitable employee rights and responsibilities (ERR) workbook. Framework certification is issued on confirmation from training suppliers that the ERR has been completed.

Responsibilities

It's the  training contractor/ college's responsibility to make sure all components of this framework are delivered in line with apprenticeshipsni operational requirements.

The apprentice must be employed from day one.

    Cleaning support services job roles

    Passenger transport cleaner

    Cleaning interior upholstery and applying specialist treatments. Cleaning bodywork of vehicles, interacting with customers and dealing with queries.

    Industrial cleaner

    Working within a manufacturing plant cleaning specialist machinery and communicating with the customer or members of staff.

    Caretakers

    Carry out minor repairs, strip and polish hard floors and general maintenance such as gutter clearance. Answering queries from the general public and liaising with other members of staff.

    Window cleaners

    Maintenance and protection of glass and frames. Could use water fed poles and abseiling techniques for which specialist training will be given. Liaising with the customer.

    Street cleansing operatives

    Removing waste and detritus from pedestrian areas, grass verges, parks, roads and pavements. Could be performed manually or the driving of mechanised equipment. Could involve the exterior cleaning of buildings. Dealing with queries from the general public.

    Hygiene and cleaning operative

    Cleaning internal surfaces to prevent the spread of germs and bacteria and to maintain a healthy environment. Communicating with the customer and dealing with queries.

    Specialist carpet and flooring cleaners

    Stripping, cleaning and polishing of a variety of floor surfaces and the cleaning of upholstery and carpets, applying protective treatments and finishes. Communicating with the customer and dealing with queries.

    Further information

    The content of this framework (Framework No 66 Issue 5: 09/20) has been agreed by the Department for the Economy. 

    For further information, contact:

    Level 2 apprenticeship frameworks

    Share this page

    What do you want to do?
    What is your question about?
    Do you want a reply?
    Your email address
    To reply to you, we need your email address
    Your feedback

    We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

    This feedback form is for issues with the nidirect website only.

    You can use it to report a problem or suggest an improvement to a webpage.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

    You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

    The nidirect privacy notice applies to any information you send on this feedback form.

    Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

    Plain text only, 750 characters maximum.
    Plain text only, 750 characters maximum.

    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    What to do next

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    What to do next

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    What to do next

    For queries or advice about careers, contact the Careers Service.

    What to do next

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    What to do next

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    What to do next

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    What to do next

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    What to do next

    For queries or advice about employment rights, contact the Labour Relations Agency.

    What to do next

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    What to do next

    For queries about:

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    What to do next

    For queries or advice about passports, contact HM Passport Office.

    What to do next

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    What to do next

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    What to do next

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    What to do next

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    What to do next

    For queries or advice about rates, email:
    rating@lpsni.gov.uk

    For queries or advice about property valuation, email:
    valuation@lpsni.gov.uk

    For queries or advice about land registry, email:
    CustomerInformation.LandRegistration@finance-ni.gov.uk

    For mapping queries, email:
    Mapping.Helpdesk@finance-ni.gov.uk

    What to do next

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    What to do next

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.