About the framework
This framework specifies the standards and the criteria for the delivery of level 2 apprenticeship training to achieve qualified status within the cleaning sector.
If you successfully complete the apprenticeship, you'll be awarded a level 2 qualification and be recognised as a person qualified within the sector to carry out one of the roles below.
Achievement of a level 2 apprenticeship in cleaning support services will be assessed by verification through the appropriate awarding body.
You must complete both a competence-based and knowledge-based qualification, along with the mandatory essential skills qualifications.
Mandatory essential skills
To successfully complete the apprenticeship, you must achieve the following essential skills qualifications as part of the apprenticeship or already hold a recognised equivalent:
- application of number – level 1
- communication – level 1
However, any qualifications you already have are assessed against the framework requirements and may result in an exemption from the above.
If you haven’t got a level 1 ICT qualification, your training contractor is strongly encouraged to offer ICT Essential Skills level 1 as well as the essential skills above.
Competency and knowledge qualifications
You need to complete both a competency-based and a knowledge-based qualification, chosen from the lists below.
- FDQ Certificate in Cleaning and Support Services Skills 500/9310/1
- WAMITAB Certificate in Cleaning and Support Services Skills 501/1890/0
- Highfield Certificate in Cleaning and Support Services Skills 600/3829/9
- iCQ Certificate in Cleaning and Support Services Skills 601/2334/5
- BIIAB Certificate in Cleaning and Support Services Skills 601/7748/2
- TQUK Certificate in Cleaning and Support Skills 601/6595/9
- City & Guilds Certificate in Cleaning and Support Services Skills 500/8104/4
- WAMITAB Certificate in Cleaning Principles 600/0033/8
- Highfield Certificate in Cleaning Principles 600/3901/2
- iCQ Certificate in Cleaning Principles 601/2335/7
- BIIAB Certificate in Cleaning Principles 601/7770/6
- TQUK Certificate in Cleaning Principles 601/6594/7
- City & Guilds Certificate in Cleaning Principles 500/5637/2
Eligibility and entry to the programme
You must be a new employee, or an existing employee taking on a new role to take part in the programme.
There are no formal entry requirements to take part in this apprenticeship, however employers may apply their own criteria at recruitment.
Employers and training contractors must make sure that learners have the potential and opportunity to gain the apprenticeship successfully.
See also the DfE operational requirements.
Apprenticeship duration can vary and will be agreed between the apprentice, training contractor and employer.
For this framework, the participant is required to complete a suitable employee rights and responsibilities (ERR) workbook. Framework certification is issued on confirmation from training suppliers that the ERR has been completed.
It's the training contractor/ college's responsibility to make sure all components of this framework are delivered in line with apprenticeshipsni operational requirements.
The apprentice must be employed from day one.
Cleaning support services job roles
Passenger transport cleaner
Cleaning interior upholstery and applying specialist treatments. Cleaning bodywork of vehicles, interacting with customers and dealing with queries.
Working within a manufacturing plant cleaning specialist machinery and communicating with the customer or members of staff.
Carry out minor repairs, strip and polish hard floors and general maintenance such as gutter clearance. Answering queries from the general public and liaising with other members of staff.
Maintenance and protection of glass and frames. Could use water fed poles and abseiling techniques for which specialist training will be given. Liaising with the customer.
Street cleansing operatives
Removing waste and detritus from pedestrian areas, grass verges, parks, roads and pavements. Could be performed manually or the driving of mechanised equipment. Could involve the exterior cleaning of buildings. Dealing with queries from the general public.
Hygiene and cleaning operative
Cleaning internal surfaces to prevent the spread of germs and bacteria and to maintain a healthy environment. Communicating with the customer and dealing with queries.
Specialist carpet and flooring cleaners
Stripping, cleaning and polishing of a variety of floor surfaces and the cleaning of upholstery and carpets, applying protective treatments and finishes. Communicating with the customer and dealing with queries.
The content of this framework (Framework No 66 Issue 5: 09/20) has been agreed by the Department for the Economy.
For further information, contact: