Changes that may affect your Universal Credit
If your situation changes you should inform Universal Credit as soon as possible as it may impact on your payments.
Changes to your situation
You must tell Universal Credit about any changes in your situation, as this may affect your Universal Credit payments and change what you need to do to look for or prepare for work.
Changes can include:
- getting a job
- stopping work
- having or caring for a child
- moving home
- changing your bank account
- your rent going up or down
- becoming too ill to work or meet your work coach
- a partner moving in or out of your home, or
- reaching State Pension age
Messages to your online account will be answered as soon as possible during business hours.
When you reach State pension age, you will no longer be entitled to Universal Credit, unless you live with a partner who is under State Pension age.
Changes to your income
You must report changes to your income:
- if your employer does not take tax from your wage through Pay As You Earn (PAYE) (ask your employer if you’re not sure)
- if you receive income from a private or occupational pension or an annuity (a policy that pays an income), or
- you receive income from self-employed work
You do not need to report:
- changes to your income if your employer takes tax from your wage through PAYE (details of your earnings will be provided directly to Universal Credit), or
- changes to your other benefits
How to report a change
You must tell us about any changes immediately, or your Universal Credit may be stopped or reduced.
You can report changes:
- through your Universal Credit online account
- by phoning the Universal Credit Service Centre
- by speaking to your Work Coach at your local Jobs & Benefits office
You must tell Universal Credit the date the change happened, giving as much information as possible about any changes.
Jobs and Benefits offices are closed for normal face to face services. Business is being done by phone or through the Universal Credit journal.
A small number of face to face appointments are taking place for customers in need of extra support, or if Universal Credit need to see you about your claim.
If you are unable to use our telephony or digital services we can arrange an urgent appointment in your local Jobs & Benefits office. To arrange an appointment contact the Universal Credit Service Centre.
If we ask you to come in to your local office for an appointment, it is important that you attend. Repeated failure to attend a face to face appointment or to make yourself available for telephone appointments may impact your payments.
For the safety of customers and staff appointments are limited. You will be asked to wear a face covering and follow the safety measures in place.
What happens if you do not report changes
You must report any changes in your circumstances to make sure you keep getting the right amount each month.
If you do not report a change:
- you may not get all the money you are entitled to, or
- you may get more money than you are entitled to, and you would have to pay this back
Your Universal Credit payment may be reduced or stopped if you do not report changes straight away.
If you would like independent help and advice on Universal Credit, or any of the other welfare changes, you can visit any independent advice office or contact: