Report a pothole

A pothole is where the surface of the road has worn away and a hollow has formed. Potholes can form quickly and are a hazard. If you're concerned about a pothole, you can report it online.

Before you start

This service is currently experiencing problems and at times will be unavailable. We are working as quickly as possible to resolve the issue.  Apologies for the inconvenience. If you wish to report an issue that poses a risk of damage to property or harm to the public, phone 0300 200 7899 (24 hours a day)

Problems caused by potholes

The severity of a pothole is determined by the risk it poses to road users. This is difficult to judge since all potholes present some risk. The factors to be taken into account include:

  • size and depth of pothole
  • traffic type, speed and volume
  • road alignment
  • visibility
  • the position on the road

Potholes can also appear on pavements or footways.

Department for Infrastructure (DfI) Roads has responsibility for the maintenance and repair of publicly-maintained roads and footways.

Repair of potholes which happen on 'private streets' is generally the responsibility of the developer or street owners.

Privacy notice

You can find out how any personal information you send to Department for Infrastructure Roads when using this 'report a fault' service will be handled by viewing its privacy notice.

Report a pothole

Additional information

Tracking the progress of a fault

You are able to check the progress of a fault you have reported at this link:

Other ways to report a pothole

You can also report a pothole by email or phone (for emergencies only) by using the contact details on the DfI Roads page.

Compensation claims

You can get information on how to claim compensation due to a problem caused by a pothole at this link:

 

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