Report a pothole
A pothole is where the surface of the road has worn away and a hollow has formed. Potholes can form quickly and are a hazard. If you're concerned about a pothole, you can report it online.
Before you start
Problems caused by potholes
The severity of a pothole is determined by the risk it poses to road users. This is difficult to judge since all potholes present some risk. The factors to be taken into account include:
- size and depth of pothole
- traffic type, speed and volume
- road alignment
- the position on the road
Potholes can also appear on pavements or footways.
Department for Infrastructure (DfI) Roads has responsibility for the maintenance and repair of publicly-maintained roads and footways.
Repair of potholes which happen on 'private streets' is generally the responsibility of the developer or street owners.
You can find out how any personal information you send to Department for Infrastructure Roads when using this 'report a fault' service will be handled by viewing its privacy notice.
Tracking the progress of a fault
You are able to check the progress of a fault you have reported at this link:
Other ways to report a pothole
You can also report a pothole by email or phone (for emergencies only) by using the contact details on the DfI Roads page.
You can get information on how to claim compensation due to a problem caused by a pothole at this link:
Problems with roads and streets
- Claim compensation due to a road or street problem
- Clearing ice and snow from footways
- Complaining about how a roads-related claim was handled
- Drains, gullies and sewers
- Ice and snow on roads and streets
- Report a pothole
- Report a problem with a crash barrier or guardrail
- Report a problem with a manhole or gully cover
- Report a road drainage fault
- Report a road spillage
- Report a street light fault
- Report an issue with a road sign or marking
- Report an issue with graffiti or fly-posters
- Report an issue with ice or snow
- Report an issue with roadworks
- Report an obstruction on a road or street
- Reporting problems with pavements and private street maintenance
- Road spillages
- Roadside grass cutting, weeds and overgrown hedges or trees
- Track progress of a compensation claim
- Track progress of a reported road fault or issue
- Track progress of a reported street light fault
- Traffic lights and reporting a fault
- When you see animals wandering on the road