If your Universal Credit claim is reviewed
Your Universal Credit claim can be reviewed at any time to make sure you're getting the right payment and support. If it’s going to be reviewed, you'll get a message in your online account. You may need to send some documents to confirm your details and have a phone appointment.
Documents you will need to show to Universal Credit
You will get a journal message in your online account asking to see your identity (ID) and bank statements.
Looking at your payments and transactions will help your claim review agent understand if your details are up-to-date.
You might also need to share documents showing your circumstances and the amount of Universal Credit you are getting.
For example you might need to provide documents about your:
- housing costs
- earnings or other income
- self-employment
- savings
- childcare costs
- children
- child benefit
- health condition
- student finance
You must share these documents when asked or your Universal Credit payments may stop or be reduced.
If you have difficulty sharing the documents, or if you need support to do so, you can contact Universal Credit:
- using your online Universal Credit account
- by making an appointment with you local Jobs & Benefits office
- by phoning the Universal Credit Service Centre
If you need any other help during your review, use your journal to send a message asking for support from your claim review agent.
Your Universal Credit phone appointment
You will be invited to a phone appointment to discuss your claim.
If you need to re-arrange the appointment, send a message in your online Universal Credit account.
If you do not go to the appointment, your payment could be affected.
What happens when your claim has been reviewed
The review might find that in your Universal Credit payment you are getting:
- the right amount
- too much
- too little
It might also find that you are not eligible for Universal Credit.
If your Universal Credit needs to change, you will get a message in your online account. Your future payments will be changed and you may get:
- an extra payment to make up what you’ve missed out on
- money taken off your payments
If you disagree with a decision made during your review you can challenge the decision. Learn how to do this at: who to contact if you disagree with Universal Credit's decision