Who to contact if you disagree with a Universal Credit decision
If you disagree with a decision about your claim, you can ask Universal Credit to explain the decision.
If you are not satisfied with the explanation, you may be able to apply for a ‘mandatory reconsideration’, which means that Universal Credit will look at the decision again. Your decision notice will explain if you can ask for a mandatory reconsideration, and explain how to apply for one.
You must apply for a mandatory reconsideration within one calendar month of the date on your decision notice. If you don’t apply within this time limit, you may not be able to appeal against the decision.
The time limit for applying for a mandatory reconsideration can be extended in exceptional circumstances. For more information on these circumstances, speak to your work coach or contact the Universal Credit Service Centre.
You cannot appeal to the Appeals Service until you have had a mandatory reconsideration.
How to apply for a mandatory reconsideration
You can ask for a mandatory reconsideration:
- through your online journal by speaking to your Work Coach in your local Jobs & Benefits office
- by calling the Universal Credit Service Centre or
- by writing to Freepost Universal Credit Northern Ireland
Messages to your online account will be answered as soon as possible during business hours.
After the mandatory reconsideration you will receive a Mandatory Reconsideration Notice (MRN). Once you have received the MRN, you can appeal against the decision. For information on the appeals process see Appeal a benefits decision.
Help and Support
If you would like independent help and advice on Universal Credit or any other welfare changes, you can visit any independent advice office or contact: