Jobs and Benefits offices

Name: Jobs and Benefits offices
Address: ,

All Jobs & Benefits offices are now open for business on an appointment basis. Only those with a pre-booked appointment will be admitted to the office. You will be asked to observe social distancing, to use hand sanitiser and to wear a face covering.

If you’re asked to come in to your local office for an appointment it is important that you turn up. Repeated failure to go to a face to face appointment or to make yourself available for a telephone appointment may affect your payments.

If you are unable to use our telephony or digital services we can arrange an urgent appointment in your local Jobs & Benefits office. To arrange an appointment contact the Universal Credit Service Centre. You should tell us when booking your appointment if you need interpreting support.

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact Jobs and Benefits Offices:

To use the video relay service:

This service is for Northern Ireland residents only.

You can watch the Universal Credit Guide on how your local Jobs and Benefits office can help you

Watch this video guide with British sign language
Watch this video guide with Irish sign language

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about careers, contact the Careers Service.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

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For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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For queries about your identity check, email nida@nidirect.gov.uk.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

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For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

Jobs and Benefits offices

If you use sign language

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Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment

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