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Jobs and Benefits offices

All Jobs and Benefits offices are now open for business primarily on an appointment basis. If you arrive without an appointment you will be seen at the Welcome Desk, or an appointment will be arranged for a suitable date and time. You will be asked to observe one metre social distancing where practicable and hand sanitiser, sprays, wipes and face coverings will be available for the voluntary use of staff and visitors.

If you are asked to come to an appointment, it is important you turn up, as failure to do so may affect your payments.

If you are unable to use the telephony or digital services you can arrange an urgent appointment in your local Jobs and Benefits office. To arrange an appointment contact the Jobs and Benefits office on 0300 200 7822, stay on the line, and a call handler will connect you to your local Jobs and Benefits office.

You should advise when booking your appointment if you need interpreting support.

If you use sign language

You can use British Sign Language (BSL) or Irish Sign Language (ISL) to contact Jobs and Benefits Offices:

To use the video relay service:

  • Check that you can use the BSL video relay service on mobile, tablet, PC or laptop
  • Check that you can use the ISL video relay service on mobile, tablet, PC or laptop
  • contact the Jobs and Benefit Offices via the video relay service
  • The interpreter will check whether you require BSL or ISL

This service is for Northern Ireland residents only.

  • Antrim Jobs & Benefits office
  • Armagh Jobs & Benefits office
  • Ballymena Jobs & Benefits office
  • Ballymoney Jobs & Benefits office
  • Ballynahinch Jobs & Benefits office
  • Banbridge Jobs & Benefits office
  • Bangor Jobs & Benefits office
  • Belfast Jobs & Benefits offices:
    • Andersonstown Jobs & Benefits office
    • Falls Road Jobs & Benefits office
    • Holywood Road Jobs & Benefits office
    • Knockbreda Jobs & Benefits office
    • Royal Avenue Jobs & Benefits office
    • Shaftesbury Square Jobs & Benefits office
    • Shankill Jobs & Benefits office
  • Carrickfergus Jobs & Benefits office
  • Coleraine Jobs & Benefits office
  • Cookstown Jobs & Benefits Office
  • Downpatrick Jobs & Benefits Office
  • Dungannon Jobs & Benefits office
  • Enniskillen Jobs & Benefits office
  • Kilkeel Jobs & Benefits office
  • Larne Jobs & Benefits office
  • Limavady Jobs & Benefits office
  • Lisburn Jobs & Benefits office
  • Londonderry Jobs & Benefits offices:
    • Foyle Jobs & Benefits office
    • Lisnagelvin Jobs & Benefits office
  • Lurgan Jobs & Benefits office
  • Magherafelt Jobs & Benefits office
  • Newcastle Jobs & Benefits office
  • Newry Jobs & Benefits office
  • Newtownabbey Jobs & Benefits office
  • Newtownards Jobs & Benefits office
  • Omagh Jobs & Benefits office
  • Portadown Jobs & Benefits office
  • Strabane Jobs & Benefits office

You can watch the Universal Credit Guide on how your local Jobs and Benefits office can help you

Watch this video guide with British sign language
Watch this video guide with Irish sign language

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

Related sites

  • gov.uk
  • nibusinessinfo.co.uk

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