Newcastle Jobs & Benefits office

All Jobs & Benefits offices are now open on an appointment basis. If you do not have an appointment, you will be seen at the Welcome Desk or an appointment will be arranged for a suitable date and time. 

If you are asked to come to an appointment, it is important you turn up, as failure to do so may affect your payments. 

Hand sanitiser, sprays, wipes and face coverings will be available in offices for the voluntary use of staff and visitors where one metre social distancing is not practicable.

If you need an urgent appointment in your local Jobs & Benefits office, telephone 0300 200 7822, stay on the line, and a call handler will connect you to your local Jobs & Benefits office. 

You should advise when booking your appointment if you need interpreting support.

31 Valentia Place
Newcastle
Co Down
Northern Ireland
BT33 0EJ

For Universal Credit enquiries or support with your claim:

• Freephone:  0800 012 1331
• Textphone:  0800 012 1441 (If you are deaf, have hearing loss or tinnitus, or have speech difficulties)

For Jobseeker’s Allowance, Income Support or Social Fund only:

• Freephone: 0800 022 4250

For queries about other benefits, financial support or employment, or to book an appointment at your local Jobs & Benefits office:

• Phone number: 0300 200 7822
• Textphone number: 0800 587 1297 (If you are deaf, have hearing loss or tinnitus, or have speech difficulties)
• Email: newcastle.jobsandbenefits@dfcni.gov.uk

If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@dfcni.gov.uk

Opening hours:

The office is open Monday to Wednesday from 9.00am to 5.00pm, Thursday 10.00am to 5.00pm and Friday 9.00am to 5.00pm (excluding public holidays)

Phone lines are currently open Monday to Wednesday from 9.00am to 5.00pm, Thursday 10.00am to 5.00pm and Friday 9.00am to 5.00pm (excluding public holidays).

More useful links

• Contacting 08 and 03 telephone numbers