Shaftesbury Square Jobs & Benefits office
All Jobs & Benefits offices are now open for business on an appointment basis. Only those with a pre-booked appointment will be admitted to the office. You will be asked to observe social distancing, to use hand sanitiser and to wear a face covering.
It’s important you turn up if asked, as failure to do so may affect your payments.
107 Great Victoria Street
For Universal Credit enquiries or support with your claim:
- Freephone: 0800 012 1331
- Textphone: 0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties)
For Jobseeker’s Allowance, Income Support or Social Fund only:
- Freephone: 0800 022 4250
For Employment Services:
- Phone number: 0300 200 7822
- Textphone number: 0800 587 1297 (for deaf or hard of hearing users and customers with speech difficulties)
- Fax: 028 9013 8291 (Jobs) / 028 9030 6695 (Jobseekers) / 028 9030 6694 (Income Support) / 028 9013 8202 (Benefits)
- Email: email@example.com
Due to COVID-19 the Department for Communities is experiencing a very high volume of benefits calls. It may take longer to answer your call.
If you are transgender and wish to make a claim or have a query, you can email: firstname.lastname@example.org
Phone lines are currently open Monday to Friday from 9.00am to 4.00pm (excluding public holidays).