Shankill Jobs & Benefits office
Jobs and Benefits offices are closed for face to face services. Business is being done by phone or through the Universal Credit journal. Some face to face appointments will take place for customers who need extra support or if Universal Credit need to see you about your claim. It’s important you turn up if asked, as failure to do so may affect your payments. Safety measures are in place to protect customers.
15 - 25 Snugville StreetBelfast
BT13 1PP
For Jobseeker’s Allowance, Income Support or Social Fund only, freephone: 0800 022 4250
Employment Services phone number: 0300 200 7822
Textphone number: 0800 587 1297 (for deaf or hard of hearing users and customers with speech difficulties)
Fax: 028 9560 1602 (Jobs) / 028 9560 1600 (Benefits)
Email: shankill.jobsandbenefits@dfcni.gov.uk
For Universal Credit enquiries or support with your claim:
- Freephone: 0800 012 1331
- Textphone: 0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties)
Due to COVID-19 the Department for Communities is experiencing a very high volume of benefits calls. It may take longer to answer your call.
If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@nissa.gsi.gov.uk
Opening hours
Phone lines are currently open Monday to Friday from 9.00am to 4.00pm (excluding public holidays).