Shankill Jobs & Benefits office

All Jobs & Benefits offices are now open for business on an appointment basis. Only those with a pre-booked appointment will be admitted to the office. You will be asked to observe social distancing, to use hand sanitiser and to wear a face covering. 

It’s important you turn up if asked, as failure to do so may affect your payments. 

15 - 25 Snugville Street
Belfast
BT13 1PP

For Universal Credit enquiries or support with your claim:

• Freephone:  0800 012 1331
• Textphone:  0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties)

For Jobseeker’s Allowance, Income Support or Social Fund only:

• Freephone: 0800 022 4250

For Employment Services:

• Phone number: 0300 200 7822
• Textphone number: 0800 587 1297 (for deaf or hard of hearing users and customers with speech difficulties)
• Fax: 028 9560 1602 (Jobs) / 028 9560 1600 (Benefits)
• Email:   shankill.jobsandbenefits@dfcni.gov.uk

Due to COVID-19 the Department for Communities is experiencing a very high volume of benefits calls. It may take longer to answer your call.

If you are transgender and wish to make a claim or have a query, you can email: knockbreda.makethecall.scr@nissa.gsi.gov.uk

Opening hours

Phone lines are currently open Monday to Friday from 9.00am to 4.00pm (excluding public holidays).

More useful links

• Belfast Careers Office
• Contacting 08 and 03 telephone numbers
• Coronavirus (COVID-19) and Benefits