Help with your Universal Credit claim
How you can get help with your Universal Credit claim
Contact Universal Credit about your claim
If you need help, advice or support with your Universal Credit claim, you can use your Universal Credit online account or you can go to your local Jobs & Benefits office . You can also phone the Universal Credit Service Centre. Messages to your online account will be answered as soon as possible during business hours.
If you need an interpreter to assist you making your claim to Universal Credit this can be provided upon request.
All Jobs and Benefits offices are now open for business on an appointment basis. Only those with a pre-booked appointment will be admitted to the office.
You will be asked to observe social distancing, to use hand sanitiser and to wear a face covering.
If you are unable to use our telephony or digital services we can arrange an urgent appointment in your local Jobs & Benefits office. To arrange an appointment contact the Universal Credit Service Centre. You should tell us when booking your appointment if you need interpreting support.
If we ask you to come in to your local office for an appointment, it is important that you attend.
Repeated failure to attend a face to face appointment or to make yourself available for telephone appointments may impact your payments.
Universal Credit will contact you through your online account and by phone. You will also receive text messages (SMS) or email alerts, depending on how you asked to be contacted when you set up your Universal Credit account.
Text messages (SMS) will always be clearly marked as from the Department for Communities (DfC) and will never ask you to give (or click a link to give) personal or financial details by text message or email. If you’re not sure about any text messages (SMS) you receive about Universal Credit, or you think you have received a fraudulent message, contact your local Jobs & Benefits office immediately.
If you want to change how you are contacted, you can do this through your Universal Credit online account or by phoning the Universal Credit Service Centre on:
Freephone: 0800 012 1331
Textphone: 0800 012 1441 (for deaf or hard of hearing users and customers with speech difficulties
Due to COVID-19 the Department for Communities is experiencing a very high volume of benefit calls. It may take longer to answer your call.
For more information see scamwiseni.
Information videos can help explain the key stages in claiming Universal Credit
Help and support
If you would like independent help and advice on Universal Credit or any other welfare changes, you can visit any independent advice office or contact the following.