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  • Breadcrumb

    1. Home
    2. Employment, training and careers
    3. Looking for work
    4. Extra help starting or staying in work

    Help from your local Jobs and Benefits office

    There are 35 Jobs and Benefits offices located throughout Northern Ireland. Jobs and Benefits offices provide information on a range of services and local support including jobs, benefit eligibility and benefit application, preparation for work and access to training.

    Support in your local Jobs & Benefits office

    Your local Jobs & Benefits office can help with your claim for benefit and to find other support you need including support to search for jobs. They will be able to tell you about the financial help which can be offered to help you start or stay in work. They will also be able to give you information about organisations offering other specialist help services.

    If you need help to use the telephony or digital services, you can visit your local office or arrange an urgent appointment by calling 0800 001 5782. You will need to stay on the line and a call handler will connect you to your local Jobs & Benefits office.

    You should advise when booking an appointment if you need interpreting support.

    If you are asked to come to an appointment, it is important you turn up or your benefit may be affected.

    For queries about your benefit contact the office that pays the benefit

    • Universal Credit
    • Jobseekers Allowance, Income Support and Social Fund
    • Employment and Support Allowance

    If you need extra support to make a claim or have a query, you can contact the Make the Call service

    Digital Support in your local Jobs & Benefits office

    If you need help applying for benefits online or to manage your Universal Credit claim, or if you don’t have access to the internet or a digital device (for example a computer, laptop, tablet or smart phone) your local Jobs & Benefits office can help.

    To ensure assistance can be provided when you arrive, contact your local office on 0800 001 5782 to arrange an appointment.  You will be able to access a digital device and get support with your digital skills from a member of staff who can help you make or maintain your Universal Credit claim. 

    If you arrive without an appointment, you may still be able to use a digital device if one is available.

    How your Work Coach can help

    Work Coaches in local Jobs and Benefits offices can offer information and guidance:

    • to help with understanding what benefits can be claimed
    • to help with benefit applications including online benefit claims
    • to help with things like job applications, CVs and interview preparation when looking for work
    • on how to access training, work experience and job programmes to improve work opportunities
    • by providing support with redundancy including help with benefits and job searching
    • by signposting to relevant services and support within the community  

    Watch the video below to see what help is available from your local Jobs and Benefits office if you are looking for work.

     

    If you have a health condition or disability your Work Coach can help you to enhance your job skills or move into employment if you wish to.

    If you are facing any barriers to work your Work Coach will discuss these with you and may be able to offer help.

    Watch the video to see what support is available from your local Jobs and Benefits office.

     

    Community and wellbeing support

    Help with community and personal support

    Staff in your local Jobs & Benefits offices will work with you to identify any additional support needs you may have.  They will refer you to a broad range of other organisations who can help and support you, for example if you are homeless or if you have money, debt or health needs.

    All Jobs and Benefits offices are recognised as safe places and staff have received training to help customers who are experiencing domestic abuse.

    Just A Minute (JAM) Card support

    If you have any communication barriers or hidden disabilities, and you have a JAM card, you can show it to a member of staff and they will give you the additional time and support you need.

    More useful links

    • Advice NI
    • Caring and support services
    • Extra help starting or staying in work
    • Finance Support
    • Jobs and Benefits office complaints
    • Mental health support
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    Extra help starting or staying in work

    • Adviser Discretion Fund (ADF)
    • Community Family Support Programme
    • Employment support for people with disabilities or health conditions
    • Help from your local Jobs and Benefits office
    • Helping you into work
    • Step Up – the person-centred skills project
    • Support if you're employed or looking for work
    • Training programmes available
    • Work Experience Programme
    • Work schemes for people with disabilities or health conditions

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

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