Help from your local Jobs and Benefits office

There are 35 Jobs and Benefits offices located throughout Northern Ireland. Jobs and Benefits offices provide information on a range of services and local support including jobs, benefit eligibility and benefit application, preparation for work and access to training.

Digital Support in your local Jobs & Benefits office

If you don’t have access to the internet or a digital device (for example a computer, laptop, tablet or smart phone) or if you need help to get online, your local Jobs & Benefits office can help.

Contact your local office on 0300 200 7822 to arrange an appointment. You will be able to access a digital device and get support with your digital skills from a member of staff who can help you make or maintain your Universal Credit claim.

If you arrive without an appointment, you may still be able to use a digital device if one is available.

How your Work Coach can help

Work Coaches in local Jobs and Benefits offices can offer information and guidance:

to help with understanding what benefits can be claimed
to help with benefit applications including online benefit claims
to help with things like job applications, CVs and interview preparation when looking for work
on how to access training, work experience and job programmes to improve work opportunities
by providing support with redundancy including help with benefits and job searching
by signposting to relevant services and support within the community

Watch the video below to see what help is available from your local Jobs and Benefits office if you are looking for work.

If you have a health condition or disability your Work Coach can help you to enhance your job skills or move into employment if you wish to.

If you are facing any barriers to work your Work Coach will discuss these with you and may be able to offer help.

Watch the video to see what support is available from your local Jobs and Benefits office.

Further information

Adviser Discretion Fund (ADF)

Contact your local Jobs and Benefits office for more information.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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Help from your local Jobs and Benefits office

Digital Support in your local Jobs & Benefits office

How your Work Coach can help

Further information

Help improve this page - send your feedback

Messages

What to do next

Carer's Allowance

Discretionary support / Short-term benefit advance

Disability Living Allowance

Employment and Support Allowance

Jobseeker’s Allowance

Personal Independence Payment