Forest camping and touring terms and conditions
The following terms and conditions (the 'terms') set out the entire agreement between you and Forest Service in Northern Ireland, to use their camping and touring services.
Understand the terms before you book
Understand these terms and conditions before you commit yourself to the contract. You may only request a booking if you agree to these terms. By making a booking you're accepting these terms. This does not affect your legal rights as a customer.
If you think that there is a mistake, make sure that you ask for confirmation of any changes in writing. Forest Service can only accept responsibility for responses made in writing by their authorised employees.
If you're booking online:
- check that your online 'booking summary' is filled in and is accurate
- make sure that you've read and understood these terms before you send in your booking summary
- by submitting a booking summary you're accepting these terms
Booking conditions
Forest Service reserves the right to change these terms at any time. Any such changes will take effect immediately when posted on this website, at the forest sites, or brought to your attention in another way.
It is your responsibility to read the terms each time you send in a booking request. Any such request shall signify that you have accepted to be bound by the latest set of terms. For a copy of the terms either print this page or ask for a copy from Forest Service.
Long stay sites
The following forest parks have well-equipped long stay sites where visitors can stay for up to 14 nights, depending on availability.
You always need to book your stay before you arrive. Bookings can only be made online.
Forest Service caravan and camping sites are located within living forest environments. Visitors can expect to come across species of insects periodically throughout the year.
Payment and pricing
Camping and touring prices can be found at:
Full payment is needed when you make your booking for:
- all one-night stays
- any booking made less than 28 days before date of first arrival
- any bookings where a valid email address is not given
For all other bookings, and as long as a valid email address is given, a deposit of £20.00 is needed for each pitch. Pay the balance in full not less than 28 days before date of first arrival.
Payment may be made online by visiting Forest camping and touring online booking
Have your booking confirmation with you when you arrive at the caravan site.
Cancellations, refunds and changes
Cancellations must be made at least seven days before your arrival date if you wish to receive a refund.
A change of dates may be asked for by no later than noon on the day before your arrival date. This will depend on availability of pitches at the time you contact Forest Service.
Customers who fail to arrive on the first day of their booked dates and who do not contact Forest Service before noon the following day, will have their entire booking cancelled - and no refund or change of dates will be offered.
Date changes or refunds cannot be processed online. You must phone Forest Service at the number given on your booking confirmation letter.
Refunds or a change of dates will not be given to customers who depart early from the site. Under exceptional circumstances allowances may be made. Any such request must be given in writing.
Pitch position
Pitches cannot be chosen at the time of advance booking. No guarantee can be given that touring vehicles booked at the same time will be beside each other on the site.
Pitches cannot be reserved under any circumstances.
Arrival and departure
Arrival times on site are between midday and 8.00 pm in summer and 3.00 pm in winter (when open). If you wish to arrive earlier or after these times, contact Forest Service on the morning of your arrival and they will do their best to accommodate you, but this cannot be guaranteed.
- when you've successfully finished a booking online you'll automatically receive by email a confirmation letter with a contact number and details of your stay
- if you've booked in person, you'll need to contact the forest park where you've booked to stay
Departures from site must be no later than midday.
Access to forest park
Your booking confirmation allows you to access the forest park during your stay. However, anyone visiting you will need to pay the standard daily access charge for their vehicle.
Tents
In wet conditions, cars may not park on some of the grass camping area and will need to park in the nearby car park.
Tents cannot be booked on hard standing pitches (with the exception of Drum Manor Forest Park).
A trailer tent is a manufactured large tent that packs into a trailer. The trailer’s base becomes the sleeping or living area when the tent is erected. A tent transported in a trailer does not mean it's a trailer tent for the purposes of these terms.
The maximum tent size allowed is 20 square metres, for example, five metres by four metres. Check your tent size before booking.
Caravans and vehicles
A maximum of two cars are allowed per pitch. All other vehicles must be parked in designated parking areas. No commercial vehicles are allowed on site.
Anyone wishing to use caravans for residential or employment purposes can't be accommodated.
Trading from the site or other business activities are not allowed and anyone found to be doing so may be asked to leave immediately.
Club events
Members of caravan and camping clubs are welcome to use Forest Service sites. All bookings must be made online with details for each customer who wishes to stay. Pitch charges are as shown on the list of fees and charges.
On grass only, non-electric pitches Forest Service may be able to accommodate groups who wish to be nearer to each other within the site. But, the club representative must contact Forest Service before arrival and agree this.
Complaints
Should you have cause for complaint during your stay, contact the duty forest ranger as soon as possible to allow Forest Service the opportunity to resolve your complaint. If you're unhappy with the outcome, follow the complaints procedure:
Visitor responsibility
Anyone camping or touring in state forests under this contract:
- do so at their own risk - Forest Service accepts no responsibility for any damage, loss or injury other than injury resulting from the negligence of Forest Service or its servants or agents
- must make good any loss or damage caused to Forest Service through their presence in the forests
- must pay back the Forest Service for all actions, claims and demands brought against it as a result of their presence in the forests
- must follow any bye-laws in force
- must only use those roads approved for caravan and camping traffic
- must follow any directions or instructions from Forest Service about the use and enjoyment of the forests
Campsite and touring rules
By booking a pitch, you agree to follow the above terms and conditions and the following rules:
Forest Service look forward to welcoming you to their forest park camping and touring sites.