Forest camping and caravanning terms and conditions

The following terms and conditions (the “terms”) and prices set out the entire agreement between you and Forest Service to use their services.

Understand the terms before you make your booking 

Check that the details in these terms and conditions and your Booking Request are complete and accurate before you commit yourself to the contract.

If you think that there is a mistake, make sure that you ask for confirmation of any changes in writing, as Forest Service can only accept responsibility for responses  made in writing by their authorised employees.

Make sure that you have read and understood these terms before you send in your Booking Request. You may only request a booking if you agree to these terms. By submitting a Booking Request you are accepting these terms. This does not affect your legal rights as a customer.

Making a booking

Forest Service sells camping and caravanning via telephone, email requests, postal requests and takes bookings directly at Forest Service sites.

Any person wishing to make a booking via any of these methods accepts that the booking is made based on these terms.

Forest Service reserves the right to change these terms at any time. Any such changes will take effect immediately when posted on this website, at the forest sites, or brought to your attention in another way. It is your responsibility to read the terms each time you send in a Booking Request and any such request shall signify that you have accepted to be bound by the latest set of terms.

For a copy of the terms either print this page  or request a copy.

There may also be specific rules and regulations that apply to individual sites.  Contact the Forest Service before you arrive if you require further details of any site specific rules and regulations.

Caravan and camping sites must be booked and paid for before arrival by contacting the relevant forest office. Where there is an unpaid amount to be paid, this must be paid at least seven days before date of arrival or else the booking will be cancelled.  Bookings can be made on the day provided pitches are available and payment is made before the pitch is occupied.

You cannot give your booking to someone else

When making a booking you agree that you or at least one member of your group is eighteen years or over, you have the permission of everyone in your group to book on their behalf, you accept these terms and conditions and you agree to be responsible for any loss or damage caused by any member of your group or pet animals you bring with you.

On all of the forest sites, the maximum stay allowed is 14 days.

All sites are to be used for recreational camping only.

Prices 

The prices advertised are accurate at the time of booking. Prices can move up or down and Forest Service reserves the right to do so. Customers are advised to check the following web page for the most up-to-date information:

The prices are based on a daily rate. Prices include VAT at the current rate. While  every effort will be made to make sure that the prices stay unchanged, they may be changed at any time.

Prices do not include any additional services, features and facilities unless expressly stated.

On main stay camping sites, where more than four adults share one tent, an additional charge of £3 per person will apply.

Site managers reserve the right to ask you to remove any windbreaks or gazebos. Individual site rules may apply.

Pup Tents are free of charge and must be no larger than 2m x 1.5m. Pup tents may only be used by up to two children from nine years to 15 years and the tent must be erected in the boundary of the pitch of the relevant unit. 

Payment

Note that bookings can only be secured if paid for before arrival.

Payment for bookings can be made by Credit or Debit Card by contacting the relevant forest office.  Follow the link below for forest camping and caravanning sites phone numbers:

​Unfortunately payment by cheque is not accepted.

Services, features and facilities

Site services, features and facilities may vary between sites. Details of these will be provided at each site. You use these services, features and facilities at your own risk and Forest Service shall have no responsibility for loss, damage or injury for any services, features or facilities provided or supplied by third parties.

All information on the website about prices is accurate at the time of publication, but may change. 

Cancellation and changes to your booking

All refund applications should be directed to Forest Service Headquarters by telephoning the number on the link below:

Cancellation more than seven days before arrival

If you cancel your booking at any point more than seven calendar days before your arrival date, a full refund will be offered by Forest Service.

Cancellation within seven days before arrival

If you cancel your booking at any point within seven calendar days before your arrival date, no refund will be offered by Forest Service.

If you leave site early for any reason, Forest Service will not issue any refund for unused camping nights. 

Unfortunately, in some circumstances Forest Service may have to cancel your booking. In these circumstances you will be offered a full refund of any fees paid or the option of an alternative pitch/site of a comparable standard (with you paying any additional cost or receiving a refund where there is a price difference). No other compensation is available.

Change your booking

If you want to amend your booking, you must let the Forest Service know as soon as possible. Depending on availability, amendments to your booking can be made up to seven calendar days before your arrival at the site. Amendments to bookings depend on availability.

Transfer your booking

If you wish to transfer your booking to another location and/or date, Forest Service aim to satisfy your request wherever possible depending on availability and payment of the right fees. Transferred dates must be within the same booking season.

Arrival and Departure 

It is important that you report to the site reception or forest ranger on the day of arrival, before pitching.

Arrival times on site are between midday and 8.00 pm in summer and 3.00 pm in winter. If you wish to arrive earlier than midday or after 8.00 pm, contact Forest Service on the morning of your arrival and they will do their best to accommodate your request, but this cannot be guaranteed.

Departure from sites must normally be no later than midday.  If this is not possible you must contact the Duty Ranger on the morning of the day of departure to agree a later departure time.

Your pitch will be held until 8.00 pm on the day of your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained. Unless you let Forest Service know about your late arrival.

Depending on availability, bookings are accepted on all of the forest sites up to 8.00 pm on the day of your arrival.

Management and behaviour on site 

The Site Managers and their teams are fully empowered in all aspects of site operation and management. Forest Service fully supports its Site Managers and teams in dealing with matters of policy at their sole discretion when the need arises. In placing a Booking Request you agree that you and your party will at all times follow the requests of the Site Managers and their teams.

Damage to the site

Any wilful damage to the site or any other Forest Service property will result in you being asked to immediately leave the site. If you are asked to leave under these circumstances, no money will be refunded.

Customers visit the forest sites to enjoy the peace and tranquillity. If anyone does not respect this, the Site Manager and their team reserve the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.

Visitors to camping and caravan site residents will be required to pay the normal car entrance charge and must park their cars in the car park.

Noise 

To respect the enjoyment of others,  noise levels are kept to a minimum after 10.30 pm. No music is allowed on site after 10.30 pm. No driving allowed on site after 10.30 pm.

External electrical appliances must not be used on site.

Trading from the site or storage of goods, materials and equipment is not permitted.

Drive with care. The speed limit on site is 10 mph.

Charcoal only BBQs

To protect the forests, the burning of wood is strictly prohibited. Charcoal only BBQs are allowed, providing they are raised off the ground. BBQs must be extinguished by 10.30 pm. Open fires, fire pits and rope swings are also prohibited.

No structures can be tied or secured to trees or vegetation. Any structures that are or are judged to be causing damage to the site will be taken down or removed. The site team reserve the right to do so without your permission and wholly at the site team’s discretion.

Caravans that are not occupied for over 48 hours may be towed and impounded.

Dogs

Dogs are welcome on forest campsites and must be kept on leads at all times. Any dog fouling must be collected and disposed of. If there is an incident on site involving your dog note that you may be asked to leave the site immediately. 

Club events

Fully constituted caravan and camping clubs can be facilitated at the caravan and camping sites. Bookings will normally only be taken for quieter periods of the year. During high season, events will be usually facilitated on grass pitches without electric. A non-refundable deposit of £100 is required for each club booking.

Complaints

Should you have cause for complaint, contact the Duty Ranger immediately who will try to resolve your complaint and advise you of the complaints procedure.

Note that if you do not give Forest Service the opportunity to resolve the problem by reporting it on site, Forest Service may not be able to deal with any complaint on your return. The DAERA complaints procedure will provide you with more details.

Liability

Anyone caravanning or camping in state forests under the authority of this contract:

  • do so at their own risk - Forest Service accepts no liability for any damage, loss or injury (other than death or personal injury arising from the negligence of Forest Service), or whether caused by or resulting from the negligence, wrongful act or default of Forest Service - or its servants or agents or from any other cause
  • must make good any loss or damage sustained by Forest Service through their presence in the forests
  • must indemnify the Forest Service against all actions, claims and demands brought against it arising out of their presence in the forests
  • must follow any byelaws in force
  • must use only those roads approved for caravan traffic
  • must follow any directions or instructions issued by Forest Service about the use and enjoyment of the forests

Other important information

If you wish to contact Forest Service in writing, follow the link below for their contact details:

 

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