Accessibility statement for Rates Payment Service

This page explains how accessible the nidirect Rates Payment Service is and what is being done to improve accessibility.

This service is part of the wider nidirect website. There’s a separate accessibility statement for the main nidirect website.

This page only contains information about the nidirect Rates Payment Service.

This statement applies to the Rates Payment Service web based application accessible via the www.nidirect.gov.uk website.

This application is run by the Department of Finance. It is designed to be used by as many people as possible. The text should be clear and simple to understand. When accessing the application through the web browser, you should be able to:

zoom in up to 300 per cent without problems
navigate most of the application using just a keyboard
navigate most of the application using speech recognition software
use most of the application using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)

How accessible this web application is

This web application is fully accessible.

Feedback and contact information

If you need information in a different format contact us by either calling the nidirect contact centre who handle calls on behalf of Land & Property Services on 0300 200 7802, or by email at dof.enquiries@finance-ni.gov.uk and advise:

the web address (URL) of the content
your name and email address
the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this web application

The Rates Repayment Service is always looking to improve the accessibility of this website application. If you find any problems not listed on this page or think they are not meeting accessibility requirements, contact them on 0300 200 7802 or by email at dof.enquiries@finance-ni.gov.uk and they will investigate the issue.

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how the Rates Repayment Service responds to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

Technical information about the web application accessibility

nidirect is committed to making its website and apps accessible, in accordance with the Public Sector Bodies. (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This web application is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How this web application was tested

This web application was and is currently being tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently.

The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach was used in deciding on a sample of pages to test.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below.

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

Restrictions or regulations — contact the Department of Health
Travel advice (including self-isolation) — contact the Department of Health
Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

Application and payment queries can be emailed to ema_ni@slc.co.uk

For queries or advice about employment rights, contact the Labour Relations Agency.

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

For queries about the High Street Spend Local Scheme, email HSSS.mail@economy-ni.gov.uk.

For queries about:

Car tax, vehicle registration and SORN
contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
Driver licensing and tests, MOT and vehicle testing
contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

For queries or advice about passports, contact HM Passport Office.

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

For queries or advice about 60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

If you have a question about a government service or policy, you should contact the relevant government organisation directly. We don't have access to information about you.

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