Accessibility statement for Legal Aid Management System (LAMS)
This page explains how accessible the nidirect legal aid management system (LAMS) is and what is being done to improve accessibility.
This statement applies to the LAMS extranet based application accessible via the www.nidirect.gov.uk website. This service is part of the wider nidirect website. There’s a separate accessibility statement for the main nidirect website.
This extranet application is run by the Department of Justice. It is designed to be used by solicitors and barristers who are making and managing Legal Aid applications and cases on behalf of their clients. The text should be clear and simple to understand by legal professionals. When accessing the extranet application through the web browser, you should be able to:
- zoom in up to 300 per cent without problems
- navigate most of the app using just a keyboard
- navigate most of the app using speech recognition software
- use most of the app using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this extranet application is
Parts of this extranet application are not fully accessible. For example:
- some pages have fields were autocomplete is turned to off, as the Legal Aid process requires that these specific fields need to updated in real time
- some video content does not have a text alternative
- some documents are in PDF format and are not accessible
Feedback and contact information
If you need information in a different format contact us by calling the nidirect Contact Centre who handle calls on behalf of the Legal Services Agency on 028 90408888 and advise us of:
- the web address (URL) of the content
- your name and email address
- the format you need, for example, audio CD, braille, BSL or large print, accessible PDF
Reporting accessibility problems
We are always looking to improve the accessibility of this extranet application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on 028 90408888 and we will investigate the issue.
The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland. If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI).
Technical information about this extranet application accessibility
The Legal Services Agency is committed to making its website and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This extranet is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.
Level AA -1.3.5 Identify input purpose (added in WCAG 2.1). Some of these fields have autocomplete turned to ‘off’.
The autocomplete functionality on some fields is turned to off. The Legal Aid process requires that specific fields need to updated in real time. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when Legal Aid processes are updated.
Content that’s not within the scope of the accessibility regulations
As an extranet application we are required to comply with the web accessibility regulations for content published after 23 September 2019.
Some of our content is exempt from the accessibility regulations:
- pre-recorded audio and video content that was published before September 2020
- third party content that’s under someone else’s control. In the context of LAMS this includes supporting information uploaded onto LAMS by suppliers
- content on the extranet published before 23 September 2019
PDFs and other documents
Many documents are non-accessible in a number of ways including missing text alternatives and missing document structure.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or other documents we publish will meet the required accessibility standards.
How we tested this extranet application
This extranet application was tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently of the Department of Justice.
This extranet application was last tested between 20 July 2020 and 29 July 2020 . The test was carried out using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
What we’re doing to improve accessibility
Maintaining an accessible site is an ongoing process and we are continually working to offer an accessible and user friendly experience.
This statement was prepared on 22 September 2020. It was last updated on 21 April 2022.