Accessibility statement for Access NI
This page explains how accessible the nidirect Access NI service is and what is being done to improve accessibility.
This service is part of the wider nidirect website. There is a separate accessibility statement available for the main NI direct website.
This page only contains information about the nidirect AccessNI Service.
This statement applies to the Access NI service web based application which is accessible via the www.nidirect.gov.uk website.
This application is run by the Department of Justice. It is designed to be used by as many people as possible. The text should be clear and simple to understand.
When accessing the application through the web browser, you should be able to:
- zoom in up to 300 per cent without problems
- navigate most of the application using just a keyboard
- navigate most of the application using speech recognition software
- use most of the application using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this web application is
Parts of this web application are not fully accessible. For example:
- some documents are in PDF format and are not accessible
How to request content in an accessible format
If you need information in a different format contact us by either:
- calling the NI Direct Contact Centre who handle calls on behalf of the Access NI Service on 0300 200 7888
- by email at firstname.lastname@example.org
and advise us of:
- the web address (URL) of the content
- your name and email address
- the format you need like audio CD, braille, BSL or large print, accessible PDF
Reporting accessibility problems
We are always looking to improve accessibility of our application. If you find any problems not listed here or think we are not meeting accessibility requirements contact us by calling the contact centre on 0300 200 7888 and we will investigate the issue or email email@example.com.
The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI).
Technical information about this web apps accessibility
nidirect is committed to making its website and apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.
Non-compliance with the accessibility regulations
This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed.
Content that’s not within the scope of the accessibility regulations
As a web application published before 23 September 2018, we are required to comply with the web accessibility regulations from 23 September 2020.
PDFs and other documents
Many documents are non-accessible in a number of ways including missing text alternatives and missing document structure.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or other documents we publish will meet the required accessibility standards.
How we tested this web application
This web application was tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently.
This application was last tested between 20 July 2020 and 29July 2020. The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
What we’re doing to improve accessibility
Maintaining an accessible site is an ongoing process and we are continually working to offer an accessible and user friendly experience.
This statement was prepared on 22 September 2020. It was last updated on 23 February 2022.