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    1. Home
    2. Help
    3. Accessibility

    Accessibility statement for Access NI

    This page explains how accessible the nidirect Access NI service is and what is being done to improve accessibility.

    Accessibility statement

    This service is part of the wider nidirect website. There is a separate accessibility statement available for the main NI direct website.

    This page only contains information about the nidirect AccessNI Service.

    This statement applies to the Access NI service web based application which is accessible via the www.nidirect.gov.uk website.

    This application is run by the Department of Justice. It is designed to be used by as many people as possible. The text should be clear and simple to understand.

    When accessing the application through the web browser, you should be able to:

    • zoom in up to 300 per cent without problems
    • navigate most of the application using just a keyboard
    • navigate most of the application using speech recognition software
    • use most of the application using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)

    AbilityNet has advice on making your device easier to use if you have a disability.

    How accessible this web application is

    Parts of this web application are not fully accessible. For example:

    • some documents are in PDF format and are not accessible

    How to request content in an accessible format

    If you need information in a different format contact us by either:

    • calling the NI Direct Contact Centre who handle calls on behalf of the Access NI  Service on 0300 200 7888
    • by email at  ani@accessni.gov.uk

    and advise us of:

    • the web address (URL) of the content
    • your name and email address
    • the format you need like audio CD, braille, BSL or large print, accessible PDF

    Reporting accessibility problems

    AccessNI is always looking to improve accessibility of our application. If you find any problems not listed here or think AccessNI is not meeting accessibility requirements contact them by calling the contact centre on 0300 200 7888 and they will investigate the issue or email ani@accessni.gov.uk.

    Enforcement procedure

    The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

    If you’re not happy with how AccessNI responds to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

    Technical information about this web apps accessibility

    nidirect is committed to making its website and apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance Status

    This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

    Non-compliance with the accessibility regulations    

    This application is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed.

    Disproportionate burden

    Not applicable.

    Content that’s not within the scope of accessibility regulations

    As a web application published before 23 September 2018, AccessNI is required to comply with the web accessibility regulations from 23 September 2020.

    PDFs and other documents

    Many documents are non-accessible in a number of ways including missing text alternatives and missing document structure.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

    Any new PDFs or other documents AccessNI publish will meet the required accessibility standards.

    How this web application was tested

    This web application was tested for compliance with the Web Content Accessibility Guidelines 2.1 level A and level AA, and these tests have been carried out externally and independently.

    This application was last tested between 20 July 2020 and 29July 2020.  The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

    What AccessNI is doing to improve accessibility

    Maintaining an accessible site is an ongoing process and AccessNI is continually working to offer an accessible and user friendly experience.

    This statement was prepared on 22 September 2020. It was last updated on 23 February 2022.

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    Accessibility

    • Accessibility features
    • Accessibility statement for Access NI
    • Accessibility statement for angling licence, permit and enforcement system (LPE)
    • Accessibility statement for Computer Assisted Mapping Ecommerce Online 2 (CAMEO 2)
    • Accessibility statement for Criminal Injury and Damage Management Information System (CIDMIS)
    • Accessibility statement for Finance Support application form
    • Accessibility statement for Genealogy Northern Ireland (GENI)
    • Accessibility statement for Land and Property Services Rates Support System (LPS RSS)
    • Accessibility statement for Legal Aid Management System (LAMS)
    • Accessibility statement for nidirect
    • Accessibility statement for Planning Appeals Commission and Water Appeals Commission (PACWAC)
    • Accessibility statement for Rates Payment Service
    • Accessibility statement for Rent Register services
    • Accessibility statement for Social Fund Budgeting loan
    • Changing how your screen looks
    • Supported browsers and platforms

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    What to do next

    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

    For queries or advice about Child Maintenance, contact the Child Maintenance Service.

    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about your GRONI account, email gro_nisra@finance-ni.gov.uk.

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

    If you have a question about a government service or policy, you should contact the relevant government organisation directly.  We don't have access to information about you.

    Related sites

    • gov.uk
    • nibusinessinfo.co.uk

    Links to supporting information

    • Accessibility statement
    • Crown copyright
    • Terms and conditions
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