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  3. Accessibility

Accessibility features

Every effort has been made to make nidirect accessible and easy to use for everyone, no matter what browser you choose to use, and whether you have any disabilities.

Accessibility standards

Maintaining an accessible site is an ongoing process and nidirect is continually working to offer an accessible and user friendly experience.

nidirect is designed to work well for everyone regardless of the device used to access the site.

nidirect works with various assistive technologies by:

  • using good colour contrast
  • using larger fonts
  • using a simple, uncluttered page layout
  • allowing navigation using a keyboard only
  • conforming with accessibility standards and usability best practices

nidirect endeavours to conform to the Worldwide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0) at level AA. 

Note, some sections of this website are controlled by third parties and so it has not been possible for the same standards of accessibility to be applied to them.

If you have any problems using this website, tell us using the feedback facility.

Software to open documents

This website links to documents and files in a number of formats. You may need special software to read some of these files.

The link below provides more information on downloading free software to allow you to open different types of files.

  • Help viewing documents
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Accessibility

  • Accessibility features
  • Accessibility statement for Access NI
  • Accessibility statement for angling license, permit and enforcement system (LPE)
  • Accessibility statement for Computer Assisted Mapping E-commerce Online 2 (CAMEO 2)
  • Accessibility statement for Criminal Injury and Damage Management Information System (CIDMIS)
  • Accessibility statement for Finance Support application form
  • Accessibility statement for Genealogy Northern Ireland (GENI)
  • Accessibility statement for Land and Property Services Rates Support System (LPS RSS)
  • Accessibility statement for landlord registration services
  • Accessibility statement for Legal Aid Management System (LAMS)
  • Accessibility statement for nidirect
  • Accessibility statement for Planning Appeals Commission and Water Appeals Commission (PACWAC)
  • Accessibility statement for Rates Payment Service
  • Changing how your screen looks
  • Supported browsers and platforms
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We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

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What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

  • Restrictions or regulations — contact the Department of Health
  • Travel advice (including self-isolation) — contact the Department of Health
  • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

What to do next

For queries about:

  • Car tax, vehicle registration and SORN
    contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
     
  • Driver licensing and tests, MOT and vehicle testing
    contact the Driver & Vehicle Agency (DVA), Northern Ireland

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries about your identity check, email nida@nidirect.gov.uk.

 

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

Related sites

  • gov.uk
  • nibusinessinfo.co.uk

Links to supporting information

  • Accessibility statement
  • Crown copyright
  • Terms and conditions
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