Accessibility statement for Planning Appeals Commission and Water Appeals Commission (PACWAC)

This page explains how accessible the nidirect Planning Appeals Commission and Water Appeals Commission (PACWAC) is and what is being done to improve accessibility.

Accessibility statement

This service is part of the wider nidirect website. There’s a separate accessibility statement for the main nidirect website.

This page only contains information about the NI Direct Planning Appeals Commission and Water Appeals Commission.

This statement applies to the (PACWAC) services web based application which is accessible via the www.nidirect.gov.uk

This application is run by the Department of Justice. 

It is designed to be used by as many people as possible. The text should be clear and simple to understand.

When accessing the application through the web browser, you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the application using just a keyboard
  • navigate most of the application using speech recognition software
  • use most of the application using a screen reader (including the most recent versions of JAWS, NVDA and Voice Over)

Feedback and contact information

If you need information in a different format please contact us by calling the NI Direct Contact Centre which handle calls on our behalf on 028 9024 4710 or email info@pacni.gov.uk to advise of the following:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems

We are always looking to improve the accessibility of this application. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us on 02890 24 4710 or by email at info@pacni.gov.uk and we will investigate the issue.

Enforcement procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

Technical information about this web apps accessibility

NI Direct is committed to making its website and apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

We are aware that the application may not be compliant but we are working towards having an audit completed by 12 October 2020.

This statement was prepared on 25 September 2020. It was last updated on 25 September 2020.

Share this page


What do you want to do?
What is your question about?
Do you want a reply?
Your email address
To reply to you, we need your email address
Your feedback

We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Plain text only, 750 characters maximum.
Plain text only, 750 characters maximum.

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email:
rating@lpsni.gov.uk

For queries or advice about property valuation, email:
valuation@lpsni.gov.uk

For queries or advice about land registry, email:
CustomerInformation.LandRegistration@finance-ni.gov.uk

For mapping queries, email:
Mapping.Helpdesk@finance-ni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.