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    1. Home
    2. Travel, transport and roads
    3. Parking and parking enforcement

    Pay a parking ticket (Penalty Charge Notice)

    If you have received a parking ticket (Penalty Charge Notice), you can pay it online.

    Before you start

    If you get a Penalty Charge Notice in a council-operated off-street car park you should contact the council directly. Contact details can be found at this link:

    • Local councils in Northern Ireland

    Privacy notice

    You can find out how any personal information you send to the Parking Enforcement Processing Unit when using this service will be handled by viewing its privacy notice.

    Pay a parking ticket (Penalty Charge Notice)

    Additional information

    You can also pay a parking ticket (Penalty Charge Notice):

    • by telephone on 0300 200 7895 using a credit/ debit card (Visa/ Mastercard/ Switch)
    • Contacting 08 and 03 telephone numbers
    • by post to the Parking Enforcement Processing Unit address below by crossed cheque or postal order made payable to 'Department for Infrastructure':

    Parking Enforcement Processing Unit
    P.O. Box 134
    Coleraine
    BT52 9AF

    When paying by cheque or postal order:

    • complete and include the tear-off slip at the bottom of the parking ticket
    • write the parking ticket number on the back of the cheque or postal order

    You can find more information about PCNs at this link:

    • Parking tickets (Penalty Charge Notices)

     

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    Parking and parking enforcement

    • Challenge a parking ticket (Penalty Charge Notice)
    • Enforcement of bus lanes and bus-only streets
    • Exemptions to parking restrictions
    • Make a representation about a parking ticket (Penalty Charge Notice)
    • Off-street and on-street parking
    • On-street pay and display tariffs for controlled parking zones
    • Parking advice and parking schemes
    • Parking enforcement
    • Parking Enforcement Protocol
    • Parking tickets (Penalty Charge Notices)
    • Pay a parking ticket (Penalty Charge Notice)
    • Penalty Charge Notice (PCN) contravention codes
    • Removal and clamping of illegally-parked vehicles
    • Resident parking zones

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email 
    customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

    For queries or advice about careers, contact the Careers Service.

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    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

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    • Travel advice (including self-isolation) — contact the Department of Health
    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

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    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

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    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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