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  2. Government, citizens and rights
  3. Living in Northern Ireland
  4. Emergencies and major incidents
  5. Be ready for emergencies

Flooding

Find out below how to prepare for flooding, how to cope during flooding and what to do after flooding.

Reporting a flood

You use a single telephone number to report flooding in Northern Ireland:

  • phone: ​0300 2000 100

Prepare for flooding

For information to help you prepare for flooding, go to:

  • Check the risk of flooding in your area
  • Preparing for a flood
  • Protect your home against flooding
  • Reduce or prevent flood damage
  • Severe weather, flooding, storms and drought

If flooding happens where you live

Information about what to do if flooding happens in your area is on the following pages:

  • Reporting flooding
  • What to do if a flood happens
  • Keeping children safe during a flood

After flooding has happened

If flooding happened in your area you can get information about what to do:

  • After a flood - clearing up
  • After a flood - making an insurance claim
  • Finance support
  • Make a complaint about your water service

More useful links

  • Emergencies and major incidents
  • Rivers and watercourses
  • Emergency flooding booklet

On Sunday 23 April 2023, there will be a national test of the UK Emergency Alerts service. You will receive a test message on your mobile phone. You do not need to do anything when you receive the message - this is just a test. Find out more:

  • About Emergency Alerts
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    Be ready for emergencies

    • Be ready as a community
    • Care registers
    • Emergency situations
    • Flooding
    • Household emergency kit
    • Major incidents affecting business
    • Personal safety

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

    If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

    Carer's Allowance

    Call 0800 587 0912
    Email     dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Discretionary support / Short-term benefit advance

    Call 0800 587 2750 
    Email     customerservice.unit@communities-ni.gov.uk

    Disability Living Allowance

    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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    For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

    If you can’t find the information you’re looking for in the Coronavirus (COVID-19) section, then for queries about:

    • Restrictions or regulations — contact the Department of Health
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    • Coronavirus (COVID-19) vaccinations — contact the Department of Health or Public Health Agency

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

    For queries or advice about criminal record checks, email ani@accessni.gov.uk

    Application and payment queries can be emailed to ema_ni@slc.co.uk

    For queries or advice about employment rights, contact the Labour Relations Agency.

    For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

    For queries about the High Street Spend Local Scheme,  email HSSS.mail@economy-ni.gov.uk.

    For queries about:

    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

    For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

    If you wish to check on a problem or fault you have already reported, contact DfI Roads.

    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

    For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.

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