Care registers

On this page you will find information about care registers and how they can benefit you if you have a cut in supply of electricity or water.

Details of the scheme

If you or someone in your home is dependent on a water supply or electrical equipment for daily care then you can sign up to a Care Register.

 The facility is offered by both Northern Ireland Electricity (NIE) and Northern Ireland Water (NI Water).

If you have a cut in supply, having someone on the register means that contact details are prioritised by the relevant service supplier.

They will also contact you ahead of any planned outages advising of the planned length of time that you may be affected in supply in order to allow you enough time to make alternative arrangements.

 

This service is of particular benefit for individuals who rely on medical equipment such as oxygen concentrators, home dialysis machines and vital signs monitoring equipment.


For further information on how to register, and details of which services are offered by which company, contact the service provider directly. 

Contact details are provided below:

 


 

 

 

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

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Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 1377

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