Coronavirus (Covid-19) and rate bills

Due to coronavirus, rate bills were issued in June 2020 instead of April 2020, when people usually get their rates bills. This was to help avoid placing financial pressure on ratepayers. The domestic regional rate has also been frozen for 2020-21.

Most Land and Property Services (LPS) services and phone helplines are available.
Customer Information Centres will remain closed until further notice. You can email rating@lpsni.gov.uk (for queries about your rate bill), valuation@lpsni.gov.uk (for property valuation queries) or CustomerInformation.LandRegistration@finance-ni.gov.uk (for land registry queries).
The Ordnance Survey helpline remains closed, however you can email
Mapping.Helpdesk@finance-ni.gov.uk for mapping queries.  You can keep up to date with available services at the Department of Finance website.

2020-21 rate bills

Rate bills will assess rates due from 1 April 2020 until 31 March 2021.  Domestic ratepayers can choose to pay their bill in monthly instalments between June 2020 and March 2021.

There is no rate holiday for domestic customers however the domestic regional rate has been frozen for the year 2020-21.

This means the cost of the regional rate for domestic customers will be no higher for 2020-21 than in 2019-20, however the cost of the district rate will change based on the district rate set by your District Council.

Recovery action on debt and arrears

Ratepayers are legally responsible for paying their rate bill, and rates debt still needs to be paid. The ways in which Land & Property Services (LPS) recover unpaid rates are under constant review.

You should pay off rates debt as soon as possible, so you can avoid going to court later which could lead to more costs. If you’re having difficulty paying your bill, get in touch with LPS to let them know your circumstances so a solution can be found and agreed.

Help with rates

There are a wide range of rate support schemes in place to help people pay their rates. Over 25 per cent of households in Northern Ireland get some kind of support, with the majority of these paying no rates at all.

These schemes include:

  • Housing Benefit for rates, which is for people on not eligible to apply for Universal Credit, such as those receiving a Severe Disability Premium, living in supported accommodation or have reached the qualifying age for Pension Credit
  • Low Income Rate Relief, which supplements Housing Benefit
  • The Rate Rebate Scheme for those on Universal Credit.  People who are not working or whose income drops because of the COVID-19 crisis may be eligible for this scheme. 
  • Lone Pensioner Allowance
  • Disabled Person’s Allowance
  • Help with rates

The Make the Call service can also provide comprehensive advice on the benefits, reliefs and supports that are available in Northern Ireland.

They can be contacted on freephone 0800 232 1271 or at this link:

 

 

 

 

 

 

 

 

Share this page

What do you want to do?
What is your question about?
Do you want a reply?
Your email address
To reply to you, we need your email address
Your feedback

We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Plain text only, 750 characters maximum.
Plain text only, 750 characters maximum.

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email:
rating@lpsni.gov.uk

For queries or advice about property valuation, email:
valuation@lpsni.gov.uk

For queries or advice about land registry, email:
CustomerInformation.LandRegistration@finance-ni.gov.uk

For mapping queries, email:
Mapping.Helpdesk@finance-ni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.