Benefits and help when going back to work

When you return to work after being on benefit, some of your benefits will carry on for a short while. Find out more, including the benefits and support you may be able to get once you're working.

Universal Credit

You may still be able to claim Universal Credit if you and/or your partner are employed. The amount you can get depends on your circumstances, including your income and how many children you have.

A benefits calculator can help you check if you can get Universal Credit or other benefits.

Help with housing costs

If you were getting Support for Mortgage Interest while you were out of work, you may carry on getting this. This is if you have been getting income-based Jobseeker's Allowance, income-related Employment and Support Allowance or Income Support for at least 26 weeks continuously before starting work. You may then continue to get the following benefits for up to four weeks:

If you're on a low wage and your housing costs are below a certain level, you may continue to get Housing Benefit after this time.

If you are a homeowner and have to reclaim benefit you may not have to wait until you get help again with your mortgage costs. Contact your Jobs and Benefits Office to find out more.

Tax credits

A tax credit is a payment that you receive regularly. Despite the name, it isn't a credit against your tax bill.

If you've got children you could get tax credits, but you don't need to have children to claim. You may also qualify if you are working and on a low income.

If you work and pay childcare you may be able to get extra tax credits to help with the costs.

Travel to Interview Scheme

If you’re unemployed or under written notice of redundancy, the Travel to Interview Scheme may help you with the cost of travelling to job interviews.

Shortened claim process for Income Support or Jobseeker's Allowance

If your Income Support or Jobseeker's Allowance claim ended less than 26 weeks ago and there has been no change to your circumstances your claim to benefits may be simpler and shorter.

To make a claim for Jobseekers Allowance or Income Support contact your local Jobs and Benefits office.

The following are not considered as a change of circumstances:

  • you or someone you are claiming for is now pregnant
  • tax credits have been claimed or awarded

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Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

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Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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For queries or advice about Child Maintenance, contact the Child Maintenance Service.

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For queries or advice about criminal record checks, email ani@accessni.gov.uk

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Application and payment queries can be emailed to ema_ni@slc.co.uk

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For queries or advice about employment rights, contact the Labour Relations Agency.

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For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

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For queries or advice about passports, contact HM Passport Office.

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For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

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For queries or advice about pensions, contact the Northern Ireland Pension Centre.

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If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

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