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Victim Support NI

Contact details for Victim Support NI, a charity which helps people affected by crime

  • Belfast office
  • Londonderry office
Supportline UK support line 0808 168 9111
Phone Belfast office 028 9024 3133
Phone Londonderry office 028 7137 0086
Email info@victimsupportni.org.uk
Website Victim Support NI
  • Contacting 08 and 03 numbers

Complaints

If you are not satisfied with service provision you can:

  • write to Victim Support NI
  • tell someone at your nearest VictimSupport NI or Witness Service office and they will record your complaint
  • contact the Complaints Officer on 028 9024 4039

You should raise any issues as soon as possible and within three months of the incident that concerns you. If you aren't happy with the decision you can appeal by writing to the Victim Support NI Chief Executive. An investigation will be carried out and a final response will be issued within one month.

If you are not satisfied with the outcome of your complaint by the Victim Support NI you may wish to contact:

Victims and Witnesses Branch
Department of Justice
Castle Buildings
Room A4.01
Stormont Estate
Belfast
BT4 3SG

Phone: 028 9052 0576
Text phone: 028 9052 7668

Email address: access.public@justice-ni.x.gsi.gov.uk

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If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

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Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

For queries or advice about careers, contact the Careers Service.

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk and for queries about your certificate, email covidcertni@hscni.net.

For queries or advice about criminal record checks, email ani@accessni.gov.uk

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If your query is about another topic, select ‘Other’ from the drop-down menu above.

For queries about your identity check, email nida@nidirect.gov.uk.

 

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If you wish to report a problem with a road or street you can do so online in this section.

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