Winter Fuel Payment Centre

The Winter Fuel Payment Centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don't want to claim by telephone

Phone: 0800 731 0160 (claims within UK) / +44 (0) 191 218 7777 (claims outside UK)
Text number: 0800 731 0464 (deaf or hearing-impaired callers within UK / +44 (0) 191 218 7280 (deaf or hearing-impaired callers outside UK)

Opening hours: 

Monday to Friday
8.00 am to 6.00 pm

Enquiry form

Winter Fuel Payment enquiry form (DWP website)

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