Winter Fuel Payment Centre

The Winter Fuel Payment Centre accepts telephone claims from people who are eligible to receive Winter Fuel Payment for the first time. You can ask the centre to send you an application form by post if you don't want to claim by telephone.

Phone: 0800 731 0160 (from within UK) / +44 (0) 191 218 7777 (from outside UK)

Textphone : 0800 731 0176 (deaf or hearing-impaired callers within UK / +44 (0) 191 218 7280 (deaf or hearing-impaired callers outside UK)

 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0160  

Opening hours: 

Monday to Friday
8.00 am to 6.00 pm to report a change of circumstances or for eligibility enquiries.

09:30am to 3.30pm for new claims or payment enquiries.

Enquiry form

Winter Fuel Payment enquiry form (DWP website)

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