60+ SmartPass and Senior (65+) SmartPass

How to apply

You can get an application form:

• by calling in person at any manned Translink bus or rail station
• by phoning 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001  028 9066 6630) and asking for a form to be posted to you
• by emailing smartpass@translink.co.uk and asking for a form to be posted to you (provide your name and full address with postcode)

You will never be contacted asking for any bank account details when you're applying for or renewing a SmartPass. 

60+ SmartPass applications

Applications may be made no earlier than six weeks before your 60th birthday. 

Applications can take four to six weeks to process. 

Senior (65+) SmartPass applications

Applications may be made up to four weeks before your 65th birthday, but the SmartPass will only start working on your birthday.

Applications are processed as soon as possible but can take four to six weeks, and your new pass will be posted to you directly.

Proof of age and residency

After filling out your form you must take it, in person, to your nearest Translink bus or rail station along with a countersigned passport-sized photograph and a choice of the following documents to prove your age and residency.

Proof of age:

• driving licence (non-UK driving licences must contain your date of birth)
• passport (non-UK passports must contain your date of birth)
• birth certificate (if name on birth certificate differs from name on application form, then you must provide official documents to support any name change)
• Northern Ireland Electoral ID Card

Proof of residency:

• driving licence (non-UK driving licences must contain your address)
• recent (no more than three months old) utility bill (an electricity, gas or landline telephone bill, but not a mobile phone bill)
• recent (no more than three months old) bank or building society statement
• Northern Ireland Electoral ID Card

60+ SmartPass holders who will turn 65 shortly

Your 60+ SmartPass is programmed to run out at the end of the calendar month in which you become 65.

If you have applied for a Senior (65+) SmartPass, it will not be sent to you until near the end of the month in which you become 65.

As free all Ireland and cross-border travel is only available to holders of a Senior (65+) SmartPass, you may have to wait up to three weeks following your 65th birthday before you can make use of this benefit.

Renewing your Senior (65+) SmartPass

SmartPasses are only valid for five years. Check the expiry date on the front of your SmartPass to see when it will run out, as it cannot be used to get free travel after this date.

Around three months before each SmartPass expires, pass holders will get a letter explaining how to get a new pass.

If you want further information about renewing your SmartPass, phone Translink on:

• 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001 028 9066 6630)

Lost or stolen SmartPass

If your SmartPass is lost or stolen, you should report it to Translink as soon as possible to make sure the card is cancelled and avoid the likelihood of fraudulent use. 

If anyone else tries to use a stolen pass, Translink staff will be alerted.  

Unauthorised use of a SmartPass may result in prosecution.

To get your replacement SmartPass, you should either go to your local Translink bus or rail station, or:

• phone: 028 9066 6630
• email: smartpass@translink.co.uk

Faulty or damaged SmartPass

If your SmartPass is faulty or damaged, you can get a free replacement. 

Go to a Translink bus or rail station and exchange your SmartPass at the ticket office for a ‘Faulty SmartPass Receipt’ ticket. This will provide you with free travel on buses and trains for a seven-day period, during which time a new free replacement pass will be issued. 

Or you can also get a free replacement pass by contacting Translink: 

• phone: 028 9066 6630
• email: smartpass@translink.co.uk

The ‘Faulty SmartPass Receipt’ ticket is only available at a Translink train or bus station when exchanged for the faulty or damaged pass. 

Using a SmartPass

You should note that:

• 60+ and Senior (65+) SmartPasses are issued for the sole purpose of proving eligibility for concessionary travel on eligible scheduled services operated by Translink and other participating operators
• a valid working SmartPass must be shown on every journey to get free travel, or else the full adult fare will be charged for the journey
• Senior (65+) SmartPasses are valid on cross border bus and rail services and can also be used for free public transport journeys undertaken entirely within the Republic of Ireland on services run by participating operators
• 60+ SmartPasses are neither valid on cross border services nor on journeys within the Republic of Ireland
• 60+ and Senior (65+) SmartPasses are not transferable, nor are any tickets issued with them
• use of the 60+ and Senior (65+) SmartPass is subject to the full conditions of carriage of the transport operator
• the SmartPass remains the property of the Department for Infrastructure and may be withdrawn at any time
• after you have boarded the vehicle and asked for your ticket, you should check the ticket to make sure that the details of your journey are right - if the details are not right, you should tell the driver/ conductor immediately
• it is the responsibility of 60+ and Senior (65+) SmartPass holders to keep their SmartPass in good working condition

You can also view a leaflet at these links showing you how to use your 60+ SmartPass or Senior (65+) Citizen SmartPass:

• Senior Citizen SmartPass card user guide
• 60+ SmartPass card user guide

The Concessionary Fares Scheme privacy notice is available on the DfI website.

Glider services

You can use your 60+ SmartPass or Senior (65+) SmartPass on all Glider services.

SmartPass users do not need to use Glider ticket vending machines but must tap their card on a validator at the Glider halts before boarding the Glider.

Contact information

If you have any queries, contact Department for Infrastructure (DfI) Concessionary Fares.