Misuse of drugs or alcohol
If you have been refused, or had revoked, a driving licence because of reasons of alcohol or misuse of drugs you're not covered by the definition of a person with a disability, and are not entitled to this SmartPass.
How to apply
To qualify for a SmartPass, you must also:
- be aged between 17 and 59 and have been permanently resident in Northern Ireland for at least three months
and
- have had either your current driving licence refused or revoked for a period of at least 12 months or been refused a provisional licence
You can get an application form:
- in person from any manned Translink bus or rail station
- by phoning 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001 9066 6630)
- by emailing: smartpass@translink.co.uk to ask for a form to be posted to you
You must provide your name and full address, including postcode.
You will never be contacted asking for any bank account details when you're applying for or renewing a SmartPass.
Lost or stolen SmartPass
If your SmartPass is lost or stolen, you should report it to Translink as soon as possible to make sure the card is cancelled and avoid the likelihood of fraudulent use.
If anyone else tries to use a stolen pass, Translink staff will be alerted.
Unauthorised use of a SmartPass may result in prosecution.
To get your replacement SmartPass, you should either go to your local Translink bus or rail station, or:
- phone: 028 9066 6630
- email: smartpass@translink.co.uk
Faulty or damaged SmartPass
If your SmartPass is faulty or damaged, you can get a free replacement.
Go to a Translink bus or rail station and exchange your SmartPass at the ticket office for a ‘Faulty SmartPass Receipt’ ticket. This will provide you with free travel on buses and trains for a seven-day period, during which time a new free replacement pass will be issued.
Or you can also get a free replacement pass by contacting:
- phone: 028 9066 6630
- email: smartpass@translink.co.uk
The ‘Faulty SmartPass Receipt’ ticket is only available at a Translink train or bus station when exchanged for the faulty or damaged pass.
Fitness to drive assessment
If your driving licence has been reinstated or your assessment as being unfit to drive has been rescinded, then you are no longer entitled to half fare concessionary travel. You must tell the Department for Infrastructure (DfI) by:
- phone: 028 9054 0712
- email: smartpass@infrastructure-ni.gov.uk
Once DfI is aware that you no longer qualify for concessionary travel, your SmartPass will be cancelled.
Using a SmartPass
After you have boarded the vehicle and asked for your ticket, you should check the ticket to make sure that the details of your journey are right. If the details are not right, you should tell the driver/ conductor immediately.
You should note that:
- Half Fare SmartPasses are issued for the sole purpose of providing eligibility for concessionary travel on eligible scheduled services operated by Translink and other participating operators
- a valid working SmartPass must be shown on every journey to get discounted travel or else the full adult fare will be charged for the journey
- Half Fare SmartPasses are valid only on scheduled bus and rail journeys made in Northern Ireland - they are not valid on cross-border journeys, or on journeys within the Republic of Ireland
- Half Fare SmartPasses are not transferable, nor are any tickets issued with them
- use of the Half Fare SmartPass is subject to the full conditions of carriage of the transport operator
- the SmartPass remains the property of the Department for Infrastructure and may be withdrawn at any time
- it is the responsibility of Half Fare SmartPass holders to keep their SmartPass in good working condition
The Concessionary Fares Scheme privacy notice is available on the DfI website.
You can find further information about how to use your Half Fare SmartPass at this link:
Glider services
You can use your Half Fare SmartPass on all Glider services.
Some changes have been made to make it easier for Half Fare SmartPass users to travel on Glider:
- Half Fare SmartPass users will be able to travel free of charge on the new service
- SmartPass users do not need to user Glider ticket vending machines but must tap their card on a validator at the Glider halts before boarding the Glider
The free concession for Half Fare SmartPass users is a temporary reasonable adjustment until an accessible solution is available. It applies only to Glider services.
For all other Translink services, including Metro and Glider feeder services, Ulsterbus, and Northern Ireland Railways, Half Fare SmartPass users will continue to get a half fare concession on the price of a single ticket.