How to apply
You can get application forms for the War Disablement SmartPass from:
- in person from any manned Translink bus or rail station
- by phoning 028 9066 6630 (deaf and hard-of-hearing applicants can use the textphone number 18001 028 9066 6630)
- by emailing: smartpass@translink.co.uk
Applicants must provide their name and full address, including postcode.
You will never be contacted asking for any bank account details when you're applying for or renewing a SmartPass.
Lost, stolen or faulty SmartPass
You must report your lost or stolen SmartPass to Translink as soon as possible, to cancel it and avoid the likelihood of fraudulent use.
If anyone else tries to use a stolen pass, Translink staff will be alerted.
Unauthorised use of a SmartPass will result in prosecution.
If a War Disablement SmartPass is lost, stolen or faulty the SmartPass holder can apply for a free replacement.
For faulty SmartPasses only, a temporary ticket will be issued entitling the card holder to travel on all Translink services for seven days.
To report a stolen SmartPass, or if you have any queries about lost or faulty cards, you should visit your local Translink station or phone:
- 028 9066 6630
Using a War Disablement SmartPass
After you have boarded the vehicle and asked for your ticket, you should check the ticket to make sure that the details of your journey are right. If the details are not right, you should tell the driver/ conductor immediately.
You should note that:
- War Disablement SmartPasses are issued for the sole purpose of providing eligibility for concessionary travel on scheduled services provided by Translink and other operators
- a valid working SmartPass must be shown on every journey to get free travel, or else the full adult fare will be charged for the journey
- War Disablement SmartPasses are valid on point-to-point cross border bus and rail services, but not valid on journeys made entirely within the Republic of Ireland
- War Disablement SmartPasses are not transferable, nor are any tickets issued with them
- use of the War Disablement SmartPass is subject to the full conditions of carriage of the transport operator
- the SmartPass remains the property of the Department for Infrastructure and may be withdrawn at any time
- it is the responsibility of War Disablement SmartPass holders to keep their SmartPass in good working condition
The Concessionary Fares Scheme privacy notice is available on the DfI website.
You can find out more information about the SmartPass at this link:
Glider services
You can use your War Disablement SmartPass on all Glider services.
SmartPass users do not need to use Glider ticket vending machines but must tap their card on a validator at the Glider halts before boarding the Glider.