Reporting a scam

If you’ve been scammed or suspect that someone is attempting to scam you or someone you know, you should always report it. Don’t feel embarrassed or ashamed.

How to report a scam

If you or someone else is in immediate danger or risk of harm, phone 999 immediately.

You should report fraud, scams and related cybercrime directly to Action Fraud unless you are requesting a call for service from the Police Service of Northern Ireland (PSNI).

If you report a scam, it gives important information to the authorities that can be used to warn other people.

Request a call for service from the PSNI

You should ask for a call for service when any of these apply:

  • a fraud is being committed or recently occurred (within 24 hours)
  • you know the suspect and they live in Northern Ireland
  • the victim is perceived to be vulnerable, through age, mental or physical impairment, or in need of care and support
  • you believe it's important to report the incident to police so they can secure and preserve evidence or prevent loss  (such as CCTV  and recovering large amounts of money transferred from bank accounts before the criminal can remove it)

You can request a call for service report to the PSNI by phoning 101 or 999 in an emergency.

Action Fraud

Action Fraud is the UK's national fraud and internet crime reporting unit.

They offer a central point of contact for information about fraud and financially motivated internet crime.

If you've been scammed, ripped off or conned, there is something you can do about it.

Report fraud to Action Fraud and receive a police crime reference number.

Action Fraud is not an emergency service - dial 999 if you are in immediate danger.

If you receive a scam email message or a computer virus, but you haven't lost any money you can report it for information purposes, to Action Fraud.

Consumerline

After reporting the matter to the PSNI or Action Fraud, you can also report the scam to Consumerline.

Scams which are reported to Consumerline may be passed on to the Northern Ireland Trading Standards Service who will gather the details to send on to the National Scams Team.

Share this page

What do you want to do?
What is your question about?
Do you want a reply?
Your email address
To reply to you, we need your email address
Your feedback

We will not reply to your feedback.  Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

This feedback form is for issues with the nidirect website only.

You can use it to report a problem or suggest an improvement to a webpage.

If you have a question about a government service or policy, you should contact the relevant government organisation directly as we don’t have access to information about you held by government departments.

You must be aged 13 years or older - if you’re younger, ask someone with parental responsibility to send the feedback for you.

The nidirect privacy notice applies to any information you send on this feedback form.

Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers.

Plain text only, 750 characters maximum.
Plain text only, 750 characters maximum.

What to do next

Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

What to do next

If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit.  Contacts for common benefits are listed below.

Carer's Allowance

Call 0800 587 0912
Email 
dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Discretionary support / Short-term benefit advance

Call 0800 587 2750 
Email 
customerservice.unit@communities-ni.gov.uk

Disability Living Allowance

Call 0800 587 0912 
Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

Employment and Support Allowance

Call 0800 587 1377

Jobseeker’s Allowance

Contact your local Jobs & Benefits office

Personal Independence Payment

Call 0800 587 0932

If your query is about another benefit, select ‘Other’ from the drop-down menu above.

What to do next

Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

What to do next

For queries or advice about careers, contact the Careers Service.

What to do next

For queries or advice about Child Maintenance, contact the Child Maintenance Service.

What to do next

For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.

What to do next

For queries or advice about criminal record checks, email ani@accessni.gov.uk

What to do next

Application and payment queries can be emailed to ema_ni@slc.co.uk

What to do next

For queries or advice about employment rights, contact the Labour Relations Agency.

What to do next

For queries or advice about birth, death, marriage and civil partnership certificates and research, contact the General Register Office Northern Ireland (GRONI) by email gro_nisra@finance-ni.gov.uk

What to do next

For queries about:

If your query is about another topic, select ‘Other’ from the drop-down menu above.

What to do next

For queries or advice about passports, contact HM Passport Office.

What to do next

For queries or advice about Penalty Charge Notices (PCNs), including parking tickets and bus lane PCNs, email dcu@infrastructure-ni.gov.uk

What to do next

For queries or advice about pensions, contact the Northern Ireland Pension Centre.

What to do next

If you wish to report a problem with a road or street you can do so online in this section.

If you wish to check on a problem or fault you have already reported, contact DfI Roads.

What to do next

For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

What to do next

For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

What to do next

For queries or advice about  60+ and Senior Citizen SmartPasses (which can be used to get concessionary travel on public transport), contact Smartpass - Translink.