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  • Breadcrumb

    1. Home
    2. Property and housing
    3. A guide to rates
    4. Help paying your rates
    5. Rate Rebate Scheme for people on Universal Credit
    Colour banner for pages about paying rates on your home
    Colour banner on a guide to rates pages

    Report a change in circumstances for Rate Rebate

    Changes in your household or to your entitlement to Universal Credit could affect your Rate Rebate. You must tell Land & Property Services (LPS) immediately about any changes. You can do this online. You can also telephone LPS to report changes or contact the Rate Rebate team online.

    Changes to your Universal Credit

    You must tell LPS when:

    • your Universal Credit stops
    • your Universal Credit is suspended

    Changes in your household

    You must tell LPS when:

    • you or your partner start getting Housing Benefit and Rate Relief
    • you’re away from your property for more than 13 weeks
    • the number of tenants or joint owners living in the property increases or decreases

    Reporting changes to a rate account

    The ratepayer is responsible for paying the rates. You need to tell Land & Property Services (LPS) about rate account changes such as:

    • the ratepayer moves out of the property
    • the ratepayer dies

    You can report rate account changes online.

    • Create or update your rate account

    LPS might suspend or stop your Rate Rebate until they verify the change. You should also contact Universal Credit about changes in your circumstances.

    Telling LPS about a temporary absence

    To qualify for Rate Rebate, you must be responsible for rates on a property that you live in as your home.

    You might still receive Rate Rebate during a temporary absence from your home. This absence must be less than 13 weeks. You must tell LPS about any temporary absence. You can’t report a temporary absence online and must contact LPS by telephone:

    • 0300 200 7802

    Changes to amount of Rate Rebate you receive

    If the rates on your home increase or decrease, you might get more or less Rate Rebate. If the Rate Rebate amount changes, this will take effect from the date of the change.

    LPS will be told of any new rating charge each April, so you don't need to report this change.

    Overpayment of Rate Rebate

    If you don’t tell LPS about a change in your circumstances, you might receive an overpayment of Rate Rebate. You must repay an overpayment to LPS.

    Checking information about a change you report

    When you tell LPS about a change in your circumstances, they’ll verify the information. They might need to contact you.

    Asking for a property valuation before claiming Rate Rebate

    If you live in a newly built property or a replacement dwelling that hasn’t been valued for rates, you can ask Land & Property Services (LPS) to do a valuation:

    • Contact the Rate Rebate team online
    • telephone 0300 200 7802

    LPS will value the property and assess your rates from the date you moved in or bought the property. If you want to claim Rate Rebate following the valuation, you should tell LPS when you ask for the valuation. 

    Reconsideration of your claim for Rate Rebate

    If you aren’t satisfied with the decision LPS made about your Rate Rebate claim, you can ask them for a Reconsideration.

    A Reconsideration must be requested within three months of the date on your notification letter.

    Withdrawing your Rate Rebate claim

    You can withdraw your claim at any time by logging into your online account. If you apply for Rate Rebate and then withdraw your claim, LPS won’t process your claim. If you’re already receiving Rate Rebate and then withdraw your claim, LPS will cancel your claim from the withdrawal date. 

    If you receive further Rate Rebate after the withdrawal, this is an overpayment. You must repay overpaid Rate Rebate to LPS.

    Reapplying for Rate Rebate

    If your claim has been made ineligible or cancelled and your circumstances change, you can reapply via your online account.

    More useful links

    • Getting help with your Rate Rebate claim
    • Homeowners and tenants applying for Rate Rebate
    • Getting a rates refund
    • Unclaimed benefits? Make the call
    • Welfare Changes Helpline
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    Rate Rebate Scheme for people on Universal Credit

    • Applying for Rate Rebate
    • Create or log in to a Rate Rebate account
    • Getting help with your Rate Rebate claim
    • Homeowners and tenants applying for Rate Rebate
    • Landlord Rate Rebate account
    • Register or log in to a landlord Rate Rebate account
    • Report a change in circumstances for Rate Rebate

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