Welfare Changes Helpline

An independent Welfare Changes Helpline is now available for anyone needing help or advice about any of the changes to the welfare system. The helpline is operated by the Welfare Reform Advice Services Consortium (Citizen’s Advice, Advice NI and the Law Centre NI).

Phone: 0808 802 0020 (9.00 am to 5.00 pm)

Additional independent advisers will also be available across all 11 council areas in Northern Ireland and located in local Citizens Advice and Advice NI offices to provide face-to-face help to anyone impacted by the changes to the welfare system.  In addition, specialist legal advice is available from the Law Centre and they can arrange access to specialist services when required.

 These services are free for anyone who needs help or advice about any of the changes to the welfare system.

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