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  • Breadcrumb

    1. Home
    2. Property and housing
    3. A guide to rates
    4. Help paying your rates
    5. Rate Rebate Scheme for people on Universal Credit
    Colour banner for pages about paying rates on your home
    Colour banner on a guide to rates pages

    Applying for Rate Rebate

    To claim Rate Rebate, you must be entitled to Universal Credit. You apply online for Rate Rebate. Before you can apply, you need to create a Rate Rebate account online. Time limits might apply to backdating a Rate Rebate claim.

    Eligible for Rate Rebate

    You can apply for Rate Rebate if you're already getting Universal Credit and you're:

    • a homeowner living in your own property
    • a tenant living in social housing owned by the Housing Executive
    • a tenant living in social housing owned by a housing association
    • a tenant living in private rented housing

    You can't apply for Rate Rebate if you live in supported accommodation.

    Rate Rebate account

    There are two steps to claiming Rate Rebate. You must:

    • create and activate your online Rate Rebate account
    • log in to your Rate Rebate account and apply

    Appointee claiming on someone’s behalf

    If you're another person's official appointee, you can claim Rate Rebate on their behalf.  You must use your email to create a Rate Rebate online account. You fill in the claim for Rate Rebate with their information.

    You can act as an official appointee if:

    • the Department for Communities appointed you
    • you have a power of attorney
    • you’re appointed by a High Court order

    Getting an email address

    If you don’t have an email address, find out how to create your email account.

    • Email, internet and social media 

    Create your online account

    To create an online account for Rate Rebate, you must:

    • register your email with a password
    • include your name

    It’s important to note your password as you’ll need this each time you log in. When your online account is registered, you’ll receive an activation message immediately by email. You need to activate your Rate Rebate account by logging in.

    You need your email and password each time you want to log in to your Rate Rebate account.

    How to apply for Rate Rebate

    Once you activate your account, you need to log in to apply for Rate Rebate.

    You should claim Rate Rebate as soon as possible after you're awarded Universal Credit. If you don’t apply within three months, you might lose some of your entitlement to backdated Rate Rebate.

    • Create or log in to a Rate Rebate account

    Homeowner’s information

    To claim Rate Rebate, you must provide:

    • your date of birth
    • National Insurance number
    • information about other joint owners also living in the property
    • information about a partner if you have one

    A ‘partner’ refers to your husband, wife or civil partner, or the person you live with as if they were your husband, wife or civil partner.

    Information about your property

    You need to know the postcode for your property to find the address online. If you don’t know your postcode, you can use a postcode finder:

    • Find a postcode

    You can also contact Land & Property Services:

    • Contact the Rate Rebate team online
    • telephone 0300 200 7802 

    Tenant’s information

    To claim Rate Rebate, you must provide:

    • your date of birth
    • National Insurance number
    • tenancy reference number for social housing tenants
    • information about a partner if you have one
    • landlord information
    • how many people also live in the property

     LPS will ask your landlord to verify the number of other people living at your address.

    Tenancy reference number

    If you don't have or know the tenancy reference number, you should ask your social housing landlord.

    Information about your property

    You need to know the postcode for your property to find the address online. If you don’t know your postcode, you can use a postcode finder:

    • Find a postcode

    You can also contact Land & Property Services:

    • Contact the Rate Rebate team online
    • telephone 0300 200 7802

    Information about your landlord

    If you’re a tenant in private rented housing and want to claim Rate Rebate, you must include:

    • your landlord’s name, telephone and email address

    If your landlord uses a letting agent, you’ll need to give the agent’s contact details.

    If you’re a tenant in social housing, you must select your landlord from a list. The Housing Executive and registered housing associations are listed.

    Unregistered housing associations

    If your landlord is an unregistered housing association, you must provide the same information about your landlord as a private tenant.

    An unregistered housing association must register for a landlord Rate Rebate online account.

    • Landlord Rate Rebate account

    Renting your home from a family member

    You aren’t entitled to Rate Rebate if the landlord is your or your partner's close relative and they live in the property.

    A close relative means your or your partner's:

    • parent
    • parent-in-law
    • son
    • son-in-law
    • daughter
    • daughter-in-law
    • stepparent
    • stepson
    • stepdaughter
    • brother
    • sister

    You can't claim Rate Rebate if the landlord's partner is your or your partner's close relative and they live in the property.

    Verifying information for your Rate Rebate claim

    When processing your claim for Rate Rebate, LPS will verify the information you provide.

    You must pay your rates until you get a decision about your application for Rate Rebate.

    Time limit for claiming backdated Rate Rebate

    There is a three-month time limit for claiming Rate Rebate if you want your claim backdated. You can claim Rate Rebate from the date you're awarded Universal Credit. If you claim within three months of this date, Land & Property Services (LPS) may backdate your Rate Rebate. They can backdate your claim to the date your entitlement to Universal Credit started.

    If you don't claim Rate Rebate within three months of your Universal Credit award, LPS can't backdate Rate Rebate to the date your Universal Credit entitlement started. 

    More useful links

    • Create or log in to a Rate Rebate account
    • Getting help with your Rate Rebate claim
    • Report a change in circumstances for Rate Rebate
    • Becoming an appointee for social security benefits
    • Unclaimed benefits? Make the call
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    Rate Rebate Scheme for people on Universal Credit

    • Applying for Rate Rebate
    • Create or log in to a Rate Rebate account
    • Getting help with your Rate Rebate claim
    • Homeowners and tenants applying for Rate Rebate
    • Landlord Rate Rebate account
    • Register or log in to a landlord Rate Rebate account
    • Report a change in circumstances for Rate Rebate

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    Comments or queries about angling can be emailed to anglingcorrespondence@daera-ni.gov.uk 

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    Carer's Allowance

    Call 0800 587 0912
    Email 
    dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

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    Call 0800 587 2750 
    Email 
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    Call 0800 587 0912 
    Email dcs.incomingpostteamdhc2@nissa.gsi.gov.uk

    Employment and Support Allowance

    Call 0800 587 1377

    Jobseeker’s Allowance

    Contact your local Jobs & Benefits office

    Personal Independence Payment

    Call 0800 587 0932

    If your query is about another benefit, select ‘Other’ from the drop-down menu above.

    Comments or queries about the Blue Badge scheme can be emailed to bluebadges@infrastructure-ni.gov.uk or you can also call 0300 200 7818.

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    • Car tax, vehicle registration and SORN
      contact the Driver and Vehicle Licensing Agency (DVLA), Swansea
       
    • Driver licensing and tests, MOT and vehicle testing
      contact the Driver & Vehicle Agency (DVA), Northern Ireland

    If your query is about another topic, select ‘Other’ from the drop-down menu above.

    For queries about your identity check, email nida@nidirect.gov.uk.

     

    For queries or advice about passports, contact HM Passport Office.

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    For queries or advice about pensions, contact the Northern Ireland Pension Centre.

    If you wish to report a problem with a road or street you can do so online in this section.

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    For queries or advice about historical, social or cultural records relating to Northern Ireland, use the Public Record Office of Northern Ireland (PRONI) enquiry service.

    For queries or advice about rates, email LPSCustomerTeam@lpsni.gov.uk

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