Getting help with your Rate Rebate claim
You must apply online for Rate Rebate. If you’re not used to online applications, a family member, friend or support worker might help you complete your Rate Rebate claim. You can also get help to go online. If you have an appointee, they can claim Rate Rebate on your behalf.
Learning about going online
You can book a place on a free course to learn about using the internet.
To ask for help using online services, contact:
Help completing your Rate Rebate application
You can ask Land & Property Services (LPS) for help if you’re unable to complete your Rate Rebate application:
- Contact the Rate Rebate team online
- telephone 0300 200 7802
If you ask someone to speak on your behalf, you will need to be present when they contact LPS.
Asking your appointee to apply for Rate Rebate
Some people need help to claim Rate Rebate because they can’t look after their own affairs. If you need help, another person aged over 18 can be given permission to act for you.
On your behalf your appointee can:
- complete the Rate Rebate online application
- receive emails and provide Rate Rebate information
The appointee won’t have access to your Rate Rebate account until Land & Property Services checks and verifies the appointee’s details.
What an appointee must do
When you’re an appointee, you’re acting on someone’s behalf. You’re responsible for:
- claiming Rate Rebate
- maintaining the Rate Rebate claim with accurate, current information
You must tell Land & Property Services about any change in circumstances that could affect the amount of Rate Rebate the person gets.
You could be responsible for repaying Rate Rebate if the person receives any overpayments.
When an appointee’s role ends
An appointee will stop acting on someone’s behalf if:
- it is proven that you aren’t acting in their best interests
- you no longer want to act as their appointee
- a court appoints a different person as their appointee
- the person dies
Using your Rate Rebate account
You can log in to your Rate Rebate account to:
- claim Rate Rebate
- see your notifications
- check your Rate Rebate entitlement
- report a change in circumstances
- report a change in address
- withdraw your Rate Rebate claim